SUPPORT
Thread is turning its MSP helpdesk into a full Voice AI platform, now reaching outbound calls.
Alternatives · Support
Kayako alternatives
The best Kayako alternatives in Support, ranked by Sparkpulse's velocity_score.
About Kayako
Kayako's public changelog has been silent since mid-2022 — the radar is showing a stalled product.
Kayako has not posted a public changelog entry since June 2022. The most recent communication was a CEO apology over a performance incident and a series of link-only release-notes posts pointing to a Help Center article. The visible operational picture is an established customer-support product no longer broadcasting product motion.
Velocity 0.0 · Last update 1mo ago
Top 12 alternatives to Kayako
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
LiveAgent opens its helpdesk to AI assistants via MCP amid a relentless fix cadence
SUPPORT
Re:amaze matures its AI support agent with testing and visibility tools
SUPPORT
Formbricks is hardening its 5.1 line with a steady run of backported fixes.
SUPPORT
Hatz is building MSP-grade governance over a broad model roster, now jolted by a forced Fable 5 shutdown.
SUPPORT
HelpSpot layers AI and an MCP server onto a long-standing self-hosted help desk
SUPPORT
Twilio fills out EU data residency, RBAC, and unified messaging APIs
SUPPORT
Spiceworks remains an IT-news desk, not a product — its feed is editorial
SUPPORT
Supportbench's feed is a daily helpdesk-migration blog, not a changelog
SUPPORT
Service Fusion's feed is field-service marketing and partner content, not release notes.
COMMS
Respond.io is pushing AI agents deeper into every stage of the customer conversation.
SUPPORT
Support platform betting hard on an agentic AI responder as the default first touch
Frequently asked questions
What are the best alternatives to Kayako?
The top Kayako alternatives we currently track in Support are Thread, LiveAgent, Re:amaze, Formbricks, Hatz AI, ranked by recent ship velocity.
How is this list of Kayako alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Kayako directly with one of these alternatives?
Yes — every card has a "Compare with Kayako" link to a side-by-side /compare page.