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Kayako

SUPPORT
Velocity0.0
www.kayako.com ↗

Kayako's public changelog has been silent since mid-2022 — the radar is showing a stalled product.

customer-supportlegacy-productstalled-changelogcommunication-silence
◆Current state
Kayako has not posted a public changelog entry since June 2022. The most recent communication was a CEO apology over a performance incident and a series of link-only release-notes posts pointing to a Help Center article. The visible operational picture is an established customer-support product no longer broadcasting product motion.
◆Where it's heading
Direction is hard to read from public changelog activity alone, but the trajectory implied by the silence is unmistakable: either the product moved its release communication elsewhere, or development pace slowed enough to stop justifying a regular changelog. Either way, prospects watching only the public surface see no momentum.
◆Prediction
Without renewed public activity, Kayako will continue to be perceived as legacy in a category where Zendesk, Intercom, and HelpScout are publishing prominently. A customer-facing changelog refresh would be the lowest-effort signal to send, and is the most likely next move if the product is in fact still under active development.

◆Recent moves

  1. 4y ago

    Kayako Engineering Update

    An engineering livestream announcement from the SVP Engineering. No product change shipped — pointer to social media commentary about the company's direction. The most recent public activity in the changelog.

    View source ↗
  2. 4y ago

    Kayako Release Notes - April 2022

    A link-only release-notes pointer for April 2022. Substance lives behind the Help Center URL, with nothing extracted into the changelog itself.

    View source ↗
  3. 4y ago

    Kayako Release Notes - February 2022

    Another link-only release-notes pointer, this time for February 2022. Same pattern as the surrounding entries — no public-facing detail of what changed.

    View source ↗
  4. 4y ago

    Recent performance issues

    Public apology for a performance incident, with a credit offer for impacted customers. Operational rather than product news, but notable as the only non-link content in the recent surface.

    View source ↗
  5. 4y ago

    Kayako Release Notes - January 2022

    Link-only January 2022 release-notes pointer to the Help Center. Fits the pattern of the period — public changelog as a redirect rather than a content surface.

    View source ↗
  6. 4y ago

    Planned Maintenance Outage

    Planned-maintenance announcement for a one-hour window. Operational notice, not a product change.

    View source ↗