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Comparison · Support
DoneDone vs Richpanel
A side-by-side editorial comparison of DoneDone and Richpanel — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Richpanel: at a glance
| Feature | DoneDone | Richpanel |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 5.0 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | help desk, task management, text editor, email | helpdesk, voice channel, ai agent, ecommerce support |
| Last editorial update | 12h ago | 11d ago |
| Website | Visit → | — |
What is DoneDone?
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
What is Richpanel?
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
DoneDone vs Richpanel: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
◆ Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆ Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
Richpanel
5.0SUPPORT
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
◆ Current state
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
◆ Where it's heading
Richpanel is moving from connecting phone providers to being the phone system itself, with calls in the same conversation as email and chat. The integration run has shifted from showing data next to a ticket to letting the AI agent act in the merchant's other apps. Breadth remains the strategy, with several integrations most weeks.
◆ Prediction
Expect more action-capable e-commerce integrations and voice features such as AI handling of calls. The entries do not say whether the AI agent answers calls yet.
Alternatives to DoneDone and Richpanel
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Richpanel.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all DoneDone alternatives → · See all Richpanel alternatives →
Recent activity from DoneDone and Richpanel
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneTables and More Formatting Options in the Text Editor
- 11d agoDoneDoneImproved: More Control Over Scheduled Tasks
- 21d agoDoneDoneSmall Improvements to Checklists and Replies
- 22d agoRichpanelWhop Integration: Support Your Whop Members from Richpanel
- 25d agoRichpanel💬 Reply to Postscript SMS Conversations from Richpanel
- 1mo agoRichpanelManage Subscribfy Memberships, Subscriptions and Store Credit from Richpanel
- 1mo agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoRichpanel📦 ShipHero Warehouse Actions in Richpanel
- 1mo agoRichpanel⭐ Judge.me Reviews in Richpanel
- 1mo agoRichpanel🔁 Juo Subscriptions + Richpanel
- 1mo agoDoneDoneUpdated Email Filters!
- 2mo agoDoneDoneCustom Fields are live! 🎉 ⚡
Frequently asked questions
What is the difference between DoneDone and Richpanel?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone and Richpanel are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Richpanel?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone and Richpanel are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Richpanel?
Top Richpanel alternatives in Support are ranked by recent ship velocity. Browse the "Richpanel alternatives" section above for the current picks, or visit /alternatives/richpanel for the full list with editorial commentary on each.