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Comparison · Support
DoneDone vs osTicket
A side-by-side editorial comparison of DoneDone and osTicket — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs osTicket: at a glance
What is DoneDone?
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
What is osTicket?
osTicket runs in steady maintenance mode — security patches and PHP compatibility, little net-new
osTicket's release feed is pure maintenance. The recent stable line (v1.18.x) ships security updates, bug fixes, and ongoing PHP 8.3/8.4 compatibility, with refreshed language packs and plugins each time. Release cadence is slow and irregular — the latest, v1.18.4, followed v1.18.3 by roughly five months. This is a mature open-source helpdesk being kept current, not actively reinvented.
DoneDone vs osTicket: editorial side-by-side
DoneDone
6.3SUPPORT
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
◆ Current state
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
◆ Where it's heading
DoneDone is building toward a more configurable platform, moving away from opinionated simplicity toward flexible data models and process automation. Custom fields and workflow automations together form the foundation of a structured work management tool that teams can mold to their own processes. The direction is clear: make DoneDone adaptable enough to compete with more complex tools without requiring that complexity upfront.
◆ Prediction
Custom fields will likely expand with automation triggers (e.g., automate based on field value, not just status), and the email-to-task intake may gain routing rules or field-mapping capabilities to make incoming requests more organized from the start.
osTicket
2.5SUPPORT
osTicket runs in steady maintenance mode — security patches and PHP compatibility, little net-new
◆ Current state
osTicket's release feed is pure maintenance. The recent stable line (v1.18.x) ships security updates, bug fixes, and ongoing PHP 8.3/8.4 compatibility, with refreshed language packs and plugins each time. Release cadence is slow and irregular — the latest, v1.18.4, followed v1.18.3 by roughly five months. This is a mature open-source helpdesk being kept current, not actively reinvented.
◆ Where it's heading
The throughline is keeping a long-lived codebase safe and runnable on current PHP, plus the multi-year push to get installs onto OAuth2/Modern Authentication as Microsoft and Google retire Basic Auth for email. Expect continued patch-and-compatibility releases rather than feature expansion; the project's value is stability and self-hostability, and the changelog reflects that posture.
◆ Prediction
The next release will most likely be another v1.18.x maintenance drop with security fixes and PHP/library compatibility, timed to a disclosed vulnerability or a new PHP version. A feature-led release isn't indicated by this history.
Alternatives to DoneDone and osTicket
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or osTicket.
Formbricks
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
SolarWinds Service Desk
SolarWinds Service Desk is loading its Labs pipeline with native Entra ID automation, IT asset tracking, and compliance-ready task management.
Freshchat
Freshchat keeps product moves off the public record — changelog offers nothing to track.
Freshdesk
Freshdesk's changelog feed contains only marketing copy — no substantive release data available.
TeamViewer
TeamViewer's scraped feed contains only community marketing fragments—no actual release data.
See all DoneDone alternatives → · See all osTicket alternatives →
Recent activity from DoneDone and osTicket
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 7d agoDoneDoneCustom Fields are live! 🎉 ⚡
- 23d agoDoneDoneCreate Project Tasks from Email!
- 1mo agoDoneDoneNew: Workflow Automations!
- 1mo agoDoneDoneInclude tags in CSV exports!
- 1mo agoDoneDoneChecklist Templates just got a little easier to manage.
- 3mo agoosTicketosTicket v1.18.4 / v1.17.8 Available
- 3mo agoDoneDoneKanban Collapse Columns
- 8mo agoosTicketosTicket v1.18.3 / v1.17.7 Available
- 1y agoosTicketosTicket v1.18.2/v1.17.6 Available
- 2y agoosTicketosTicket v1.18.1/v1.17.5 Available
- 3y agoosTicketosTicket v1.18.0/v1.17.4 Available
- 3y agoosTicketosTicket v1.16.6/v1.17.3 Available
Frequently asked questions
What is the difference between DoneDone and osTicket?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 6.3 vs 2.5), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than osTicket?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 6.3 vs 2.5), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to osTicket?
Top osTicket alternatives in Support are ranked by recent ship velocity. Browse the "osTicket alternatives" section above for the current picks, or visit /alternatives/osticket for the full list with editorial commentary on each.