Live Helper Chat vs Zendesk

Two releases landed together. 4.89v makes the online-operators dashboard widget configurable - a settings screen under Statistics with its own onlineop_settings permission, selectable and orderable columns, restored expand/collapse, and column control from the embed code - and starts recording which operator set a user offline. 4.90v completes the pair on the other side, adding an online_by_user_id column and a 'Set online by' column in online-hours statistics. Both ship raw SQL migrations operators run by hand.

This is a self-hosted product being fitted out for teams large enough to need oversight. Each release adds another measurement or access-control surface - permissions on features, field change tracking on forms, participant-aware exports, per-operator performance snapshots - rather than reaching for new channels or assistive features. The current pair extends that to operator presence itself: who set whom online or offline is now attributable, which only matters where someone is accountable for floor coverage. The feature-then-permission-then-statistic sequence repeats almost every release.

Expect statistics and permissions to keep extending into the modules that have not received them yet, following the same feature-then-filtering-then-permission order; nothing in these entries points toward AI or automation work.