Desk365
Desk365 leans into IT asset management and Teams-native ticketing on a monthly release cadence
Comparison · Support
Zammad vs Formbricks
A side-by-side editorial comparison of Zammad and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:open-source
Zammad vs Formbricks: at a glance
What is Zammad?
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
What is Formbricks?
Formbricks grinds through 5.1→5.2 RCs, hardening an agent-writable survey API
Formbricks is in a rapid release-candidate and backport phase across its 5.1 and 5.2 lines. Most tags are pure stabilization: fixing authenticated re-render loops, undefined-workspace redirects, security pins, and backward compatibility for older native SDKs. Threading through the fixes are two real efforts — an MCP integration that lets agents write and validate surveys, and a migration of survey creation onto API v3.
Zammad vs Formbricks: editorial side-by-side
Zammad
2.5SUPPORT
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
◆ Current state
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
◆ Where it's heading
The only clear signal is a slow march toward a 7.x release line, tagged through infrequent alpha cuts. What is actually changing inside this open-source help desk is not visible in these entries, so the substantive direction of 7.x remains unclear from the changelog alone.
◆ Prediction
A 7.x stable release is the likely eventual destination, but the alpha tags here do not reveal which features will define it.
Formbricks
5.0SUPPORT
Formbricks grinds through 5.1→5.2 RCs, hardening an agent-writable survey API
◆ Current state
Formbricks is in a rapid release-candidate and backport phase across its 5.1 and 5.2 lines. Most tags are pure stabilization: fixing authenticated re-render loops, undefined-workspace redirects, security pins, and backward compatibility for older native SDKs. Threading through the fixes are two real efforts — an MCP integration that lets agents write and validate surveys, and a migration of survey creation onto API v3.
◆ Where it's heading
The project is consolidating its v5 platform rather than expanding the surface: moving survey creation to API v3, tightening the MCP/agent-writable scope, and beginning to gate features like bulk invite to paid tiers. New survey formats such as cardless link surveys are landing inside the 5.2 candidates, but the dominant signal is convergence toward a stable 5.2 release.
◆ Prediction
Expect a stable 5.2.0 once the re-render and workspace-cookie loop fixes settle, followed by continued expansion of the MCP survey scopes.
Alternatives to Zammad and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Zammad or Formbricks.
Plain
Plain is turning Sidekick from an assist tool into an agent that acts across your stack.
Frill
Frill opens a developer surface — public SDK, Chrome extension, and an MCP beta
ManageEngine ServiceDesk Plus
ServiceDesk Plus threads Zoho's Zia AI deeper into ITSM workflow authoring
Hatz AI
Hatz AI pairs a new artifacts surface with full audit logging, doubling down on governed AI for MSPs.
Twilio
Twilio grinds through platform-maturity work: RCS error hygiene, WhatsApp usernames, org-level identity APIs
See all Zammad alternatives → · See all Formbricks alternatives →
Recent activity from Zammad and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 14h agoFormbricksMCP write-scope and re-render loop fixes (5.2.0-rc.2)
- 1d agoFormbricksCardless link surveys land; survey creation moves to API v3
- 22d agoFormbricksBulk invite gated to Scale plan, invites rate-limited
- 22d agoFormbricksEnvironment API backward-compat fixes for older native SDKs
- 26d agoFormbricksUI, AI-translation and MCP schema fixes; v3 survey creation
- 27d agoFormbricksFix undefined-workspace redirect (5.1.2-rc.1)
- 2mo agoZammad7.2.0 alpha: version maintenance
- 5mo agoZammad7.1.0 alpha: version maintenance
- 9mo agoZammad7.0.0 alpha: improved sensitive-data handling
Frequently asked questions
What is the difference between Zammad and Formbricks?
Both compete on the same themes — open-source — within Support. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Zammad better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Zammad?
Top Zammad alternatives in Support are ranked by recent ship velocity. Browse the "Zammad alternatives" section above for the current picks, or visit /alternatives/zammad for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.