LiveAgent
LiveAgent is bolting an AI-agent and MCP layer onto a mature help desk while grinding down a security backlog.
Comparison · Support
Plain vs DoneDone
A side-by-side editorial comparison of Plain and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Plain vs DoneDone: at a glance
What is Plain?
Plain turns its AI from classifier into an agent that acts across tools
Plain is building out Sidekick and Ari into an agentic support layer that searches knowledge, pulls context from connected tools, and now takes actions on the user's behalf. Recent shipping is dense and AI-centric, with supporting workflow and API plumbing (Slack workflow messages, machine-user Linear links, thread fields via chat).
What is DoneDone?
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
Plain vs DoneDone: editorial side-by-side
Plain
7.5SUPPORT
Plain turns its AI from classifier into an agent that acts across tools
◆ Current state
Plain is building out Sidekick and Ari into an agentic support layer that searches knowledge, pulls context from connected tools, and now takes actions on the user's behalf. Recent shipping is dense and AI-centric, with supporting workflow and API plumbing (Slack workflow messages, machine-user Linear links, thread fields via chat).
◆ Where it's heading
Over the last two months Plain moved its AI from a rigid classify-and-handoff model to agentic search, then extended reach into Slack and gave it the ability to act. The direction is clearly toward an autonomous first responder embedded in the tools teams already use.
◆ Prediction
Expect further expansion of Sidekick's action surface and tool integrations, tightening the loop from answering to resolving.
DoneDone
2.5SUPPORT
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
◆ Current state
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
◆ Where it's heading
The direction is workflow refinement rather than expansion — reducing noise, giving users more control over how boards and inboxes are organized, and bringing Kanban patterns to the shared mailbox. It's the steady polish of an established tool tightening its day-to-day experience.
◆ Prediction
Expect continued board and mailbox UX refinement — more view, sort, and filtering controls — rather than a new capability area.
Alternatives to Plain and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Plain or DoneDone.
Tiledesk
Tiledesk's feed is agentic-AI thought leadership, not release notes
ManageEngine ServiceDesk Plus Cloud
ServiceDesk Plus Cloud adds change-scheduling visibility while its Zia and Teams rollout continues by region.
ManageEngine ServiceDesk Plus
ServiceDesk Plus Cloud widens its Zia AI and Microsoft Teams footprint, region by region.
Desk365
Desk365 ships steady bi-monthly helpdesk updates, with asset management now the throughline.
Supportbench
Supportbench's tracked feed is an SEO blog, not a product changelog
See all Plain alternatives → · See all DoneDone alternatives →
Recent activity from Plain and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoPlainJul 6, 2026
- 4d agoPlain'Create customer' now always shows in search
- 6d agoPlainPass thread fields through the chat widget
- 7d agoPlainSidekick can now take actions across connected tools ⚡
- 12d agoPlainJun 25, 2026
- 13d agoPlainMachine users can attach existing Linear issues to threads
- 22d agoDoneDoneKanban Collapse Columns
- 1mo agoDoneDoneActions Are Now Hidden by Default
- 1mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 2mo agoDoneDoneNew: You can now filter for active assignees inside mailboxes and projects.
- 2mo agoDoneDoneNew: Mailbox Kanban View!
- 2mo agoDoneDoneScheduled Task Updates!
Frequently asked questions
What is the difference between Plain and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. Plain is currently shipping more aggressively (velocity 7.5 vs 2.5), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Plain better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Plain is currently shipping more aggressively (velocity 7.5 vs 2.5), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Plain?
Top Plain alternatives in Support are ranked by recent ship velocity. Browse the "Plain alternatives" section above for the current picks, or visit /alternatives/plain for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.