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Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
DoneDone vs ITFlow
A side-by-side editorial comparison of DoneDone and ITFlow — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs ITFlow: at a glance
What is DoneDone?
DoneDone's editor gets tables, spreadsheet paste and text colors.
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
What is ITFlow?
ITFlow 26.11 makes contracts drive SLAs, rates and billing for MSPs
ITFlow runs an MSP on one open-source stack and ships a dated release almost every month. 26.11 is a big release by its own description, with nearly seventy database steps: contracts now set each client's SLAs, hourly rates and net terms, renew themselves, can be sent for signature and can hold prepaid hours. Clients lose their own rates, which move into a 'Standard terms' contract during the update. The release also adds trips and mileage, product stock tracking, billable expenses and configurable payment reminders. 26.10 added a draft-for-review option on recurring invoices.
DoneDone vs ITFlow: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
◆ Current state
DoneDone's November 13 release adds tables to the text editor, with direct paste from Google Sheets or Excel, plus text sizes, colors, highlighting and strikethrough. It follows the November 2 rework of Scheduled Tasks and October's bulk checklist entry and single email connection for several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger summer releases, DoneDone has moved into steady polish of daily actions: replies, checklists, schedules and now formatting. Each release removes friction for small help-desk teams rather than adding a new module.
◆ Prediction
More small usability updates on email and tasks are likely; the entries give no sign of another large module soon.
ITFlow
3.8SUPPORT
ITFlow 26.11 makes contracts drive SLAs, rates and billing for MSPs
◆ Current state
ITFlow runs an MSP on one open-source stack and ships a dated release almost every month. 26.11 is a big release by its own description, with nearly seventy database steps: contracts now set each client's SLAs, hourly rates and net terms, renew themselves, can be sent for signature and can hold prepaid hours. Clients lose their own rates, which move into a 'Standard terms' contract during the update. The release also adds trips and mileage, product stock tracking, billable expenses and configurable payment reminders. 26.10 added a draft-for-review option on recurring invoices.
◆ Where it's heading
ITFlow is moving from ticketing and documentation toward a full PSA where the contract is the source of billing and service terms. The billing side has been the focus for two releases, after a year of mail and category work.
◆ Prediction
Follow-up point releases fixing the 26.11 migration are likely given its size; the notes themselves ask admins to review contracts after updating.
Alternatives to DoneDone and ITFlow
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or ITFlow.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Faveo Helpdesk
Faveo Helpdesk's free edition has shipped mostly security patches and stack upgrades since 2019.
See all DoneDone alternatives → · See all ITFlow alternatives →
Recent activity from DoneDone and ITFlow
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneTables and More Formatting Options in the Text Editor
- 11d agoDoneDoneImproved: More Control Over Scheduled Tasks
- 15d agoITFlowITFlow 26.11 makes contracts set SLAs, rates and billing ⚡
- 21d agoDoneDoneSmall Improvements to Checklists and Replies
- 1mo agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoITFlowITFlow 26.10 adds draft-for-review recurring invoices
- 1mo agoDoneDoneUpdated Email Filters!
- 2mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 4mo agoITFlowv26.07 swaps the IMAP library and rewrites OAuth2 mail setup
- 6mo agoITFlowv26.05: Stripe saved cards, project load time, dependency bumps
- 7mo agoITFlowv26.04 makes asset statuses and note types user-editable categories
- 8mo agoITFlowv26.03 ties quotes to tickets and adds email CC'd people as watchers
Frequently asked questions
What is the difference between DoneDone and ITFlow?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 5.0 vs 3.8), with 0 editorial sparks in the last 30 days against 1. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than ITFlow?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 5.0 vs 3.8), with 0 editorial sparks in the last 30 days against 1. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to ITFlow?
Top ITFlow alternatives in Support are ranked by recent ship velocity. Browse the "ITFlow alternatives" section above for the current picks, or visit /alternatives/itflow for the full list with editorial commentary on each.