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Comparison · Support
INKY vs Hatz AI
A side-by-side editorial comparison of INKY and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:msp-channel
INKY vs Hatz AI: at a glance
| Feature | INKY | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 6.3 | 6.3 |
| Sparks · 30d | 1 | 1 |
| Top themes | email-security, phishing-detection, msp-channel, llm-assisted-detection | msp-channel, model-aggregation, shadow-ai, agentic-tooling |
| Last editorial update | 1h ago | 7h ago |
| Website | Visit → | — |
What is INKY?
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
INKY ships a dashboard release every one to two weeks, moving from 1.8.5 to 1.9.5 since May. The functional center is the Triage workspace, which pulled detection review, message actions and account-takeover enforcement into one place and made ATO configurable without a SIEM. July added Smart Insights, an LLM second opinion on inbound mail, plus automatic Autotask ticketing. Running alongside the security work, email-signature management has grown from a single page in June into a tabbed editor with per-field styling.
What is Hatz AI?
Hatz stopped shipping only AI and started shipping the MSP's selling motion.
Hatz AI runs a fast, dense release train aimed at managed service providers reselling AI to their clients. Most entries are model additions — Claude Opus 5, Kimi K3, GLM 5.2 Fast, Gemini 3.6 Flash and 3.5 Flash-Lite, Grok 4.5 — bundled with platform work: AutoTool v2 for more reliable automatic tool selection, a rebuilt phone agent setup flow with post-call summary emails, credit usage reporting, and public artifact sharing. The newest release, Hatz Activate, is a different kind of thing: a rollout console inside the admin dashboard with a new Sales User role.
INKY vs Hatz AI: editorial side-by-side
INKY
6.3SUPPORT
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
◆ Current state
INKY ships a dashboard release every one to two weeks, moving from 1.8.5 to 1.9.5 since May. The functional center is the Triage workspace, which pulled detection review, message actions and account-takeover enforcement into one place and made ATO configurable without a SIEM. July added Smart Insights, an LLM second opinion on inbound mail, plus automatic Autotask ticketing. Running alongside the security work, email-signature management has grown from a single page in June into a tabbed editor with per-field styling.
◆ Where it's heading
Two threads are pulling in the same direction. Detection is becoming AI-assisted and explainable, with Smart Insights returning a verdict, a trickiness rating and a written rationale rather than a score. And the managed-service channel is being deepened at every layer — Autotask billing, Autotask ticketing, Kaseya-provisioned entitlements, a third-party training platform slotted in as an option. INKY is optimizing for the provider reselling it across many tenants, not the employee reading the mail.
◆ Prediction
Smart Insights is gated to Pro with a per-team opt-out, which points to it being extended and monetized further rather than made universal. Mesh was added as a recognized upstream provider under an auto-detect setting, so additional relay providers are the obvious continuation of that work.
Hatz AI
6.3SUPPORT
Hatz stopped shipping only AI and started shipping the MSP's selling motion.
◆ Current state
Hatz AI runs a fast, dense release train aimed at managed service providers reselling AI to their clients. Most entries are model additions — Claude Opus 5, Kimi K3, GLM 5.2 Fast, Gemini 3.6 Flash and 3.5 Flash-Lite, Grok 4.5 — bundled with platform work: AutoTool v2 for more reliable automatic tool selection, a rebuilt phone agent setup flow with post-call summary emails, credit usage reporting, and public artifact sharing. The newest release, Hatz Activate, is a different kind of thing: a rollout console inside the admin dashboard with a new Sales User role.
◆ Where it's heading
Two layers are being built at once. The lower one is a model-agnostic assistant platform that absorbs every new frontier model within days of release, which is table stakes for an aggregator and explains the cadence. The upper one is the partner layer, and that is where the direction is changing — Hatz is now productizing how an MSP finds, pitches, and expands AI inside its own customer base, complete with a Shadow AI scan to generate the reason for the conversation.
◆ Prediction
Expect the partner layer to keep thickening around measurement — showing an MSP which of its clients are adopting, stalling, or over-consuming credits — since Activate creates the rollout motion but nothing in these entries closes the loop on how it is performing.
Alternatives to INKY and Hatz AI
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either INKY or Hatz AI.
Respond.io
respond.io made AI ambient across the platform and metered it in the same fortnight.
Kustomer
Kustomer is layering intelligence on the agent desktop, one monthly release at a time.
ProProfs Chat
A live-chat vendor whose entire feed is advice on the AI agents replacing live chat.
Desk365
Desk365 publishes support-ops SEO weekly and buries its actual releases in a monthly digest.
Zendesk
Zendesk's feed is a run of monthly digest stubs — including the same month twice.
See all INKY alternatives → · See all Hatz AI alternatives →
Recent activity from INKY and Hatz AI
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 9h agoINKYv1.9.5: Mesh relay detection and CyberHoot training support
- 1d agoHatz AIHatz Activate: a Shadow AI scan and an MSP rollout console ⚡
- 5d agoHatz AIAutoTool v2, Optimized Phone Agent Pricing, MSP Workshop Categories for Agents
- 7d agoHatz AIKimi K3, GLM 5.2 Fast
- 7d agoINKYv1.9.3: Smart Insights brings an LLM verdict to every message ⚡
- 11d agoHatz AIClaude Opus 5
- 12d agoHatz AIGemini 3.6 Flash, Gemini 3.5 Flash-Lite, Inkling, MSP Credit Usage Reporting, Artifact Renaming, 120 Hatz Official Workshop Items, Hacker News Integration
- 14d agoINKYv1.9.2: Autotask PSA ticketing for INKY alerts
- 19d agoHatz AIGrok 4.5, Phone Agent Setup and Edit UI, Phone Agent Upgrades, Public Artifact Sharing, Account Team Managers, Workflow Improvements
- 20d agoINKYv1.9.1: Tabbed signature editor and redesigned Triage
- 1mo agoINKYv1.8.8: Email signatures management page
- 2mo agoINKYv1.8.5: Triage page and SIEM-free account-takeover detection
Frequently asked questions
What is the difference between INKY and Hatz AI?
Both compete on the same themes — msp-channel — within Support. INKY and Hatz AI are shipping at a similar cadence (velocity 6.3 vs 6.3, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is INKY better than Hatz AI?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. INKY and Hatz AI are shipping at a similar cadence (velocity 6.3 vs 6.3, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to INKY?
Top INKY alternatives in Support are ranked by recent ship velocity. Browse the "INKY alternatives" section above for the current picks, or visit /alternatives/inky for the full list with editorial commentary on each.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.