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Comparison · Support
INKY vs DoneDone
A side-by-side editorial comparison of INKY and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
INKY vs DoneDone: at a glance
What is INKY?
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
INKY ships a dashboard release every one to two weeks, moving from 1.8.5 to 1.9.5 since May. The functional center is the Triage workspace, which pulled detection review, message actions and account-takeover enforcement into one place and made ATO configurable without a SIEM. July added Smart Insights, an LLM second opinion on inbound mail, plus automatic Autotask ticketing. Running alongside the security work, email-signature management has grown from a single page in June into a tabbed editor with per-field styling.
What is DoneDone?
Small, customer-requested fixes all summer — then the first automation engine.
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
INKY vs DoneDone: editorial side-by-side
INKY
6.3SUPPORT
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
◆ Current state
INKY ships a dashboard release every one to two weeks, moving from 1.8.5 to 1.9.5 since May. The functional center is the Triage workspace, which pulled detection review, message actions and account-takeover enforcement into one place and made ATO configurable without a SIEM. July added Smart Insights, an LLM second opinion on inbound mail, plus automatic Autotask ticketing. Running alongside the security work, email-signature management has grown from a single page in June into a tabbed editor with per-field styling.
◆ Where it's heading
Two threads are pulling in the same direction. Detection is becoming AI-assisted and explainable, with Smart Insights returning a verdict, a trickiness rating and a written rationale rather than a score. And the managed-service channel is being deepened at every layer — Autotask billing, Autotask ticketing, Kaseya-provisioned entitlements, a third-party training platform slotted in as an option. INKY is optimizing for the provider reselling it across many tenants, not the employee reading the mail.
◆ Prediction
Smart Insights is gated to Pro with a per-team opt-out, which points to it being extended and monetized further rather than made universal. Mesh was added as a recognized upstream provider under an auto-detect setting, so additional relay providers are the obvious continuation of that work.
DoneDone
5.0SUPPORT
Small, customer-requested fixes all summer — then the first automation engine.
◆ Current state
DoneDone ships in a tight loop with users: reorderable checklist items, tags in CSV exports, collapsible Kanban columns, more board sort fields, and activity feeds that hide status noise by default. Several entries name the customer request that prompted them. On August 7 the pattern broke with Workflow Automations, the first release in this window that adds behavior rather than tidying existing behavior.
◆ Where it's heading
The through-line is reducing friction in a board people already live in, and Workflow Automations extends that logic one step: instead of a cleaner view of manual work, the status change itself now sets due dates and attaches checklist templates. Checklist Templates got management improvements in July and are the object of the new automation in August, which suggests templates are being built up as the standardization primitive the product organizes around.
◆ Prediction
The automation surface starts narrow — two actions on one trigger — so the obvious next steps are more triggers than status change and more actions such as assignment or notification. The customer-request cadence in these entries suggests those will arrive in the same incremental way.
Alternatives to INKY and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either INKY or DoneDone.
Desk365
The release notes exist — they are just buried under a search-traffic content calendar.
Social Intents
A blog feed, not a changelog — and its one piece of real news is Microsoft's, not theirs.
Knowmax
Knowmax argues that AI in the contact center fails on knowledge, not models
Twilio
Twilio is closing gaps: email deliverability controls, WhatsApp parity, and regional network plumbing.
Xurrent
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
See all INKY alternatives → · See all DoneDone alternatives →
Recent activity from INKY and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoDoneDoneNew: Workflow Automations!
- 4d agoINKYv1.9.5: Mesh relay detection and CyberHoot training support
- 6d agoDoneDoneInclude tags in CSV exports!
- 11d agoINKYv1.9.3: Smart Insights brings an LLM verdict to every message ⚡
- 18d agoINKYv1.9.2: Autotask PSA ticketing for INKY alerts
- 19d agoDoneDoneChecklist Templates just got a little easier to manage.
- 24d agoINKYv1.9.1: Tabbed signature editor and redesigned Triage
- 1mo agoINKYv1.8.8: Email signatures management page
- 1mo agoDoneDoneKanban Collapse Columns
- 2mo agoDoneDoneActions Are Now Hidden by Default
- 2mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 2mo agoINKYv1.8.5: Triage page and SIEM-free account-takeover detection
Frequently asked questions
What is the difference between INKY and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. INKY is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is INKY better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. INKY is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to INKY?
Top INKY alternatives in Support are ranked by recent ship velocity. Browse the "INKY alternatives" section above for the current picks, or visit /alternatives/inky for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.