Formbricks
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Comparison · Support
DoneDone vs Hiver
A side-by-side editorial comparison of DoneDone and Hiver — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Hiver: at a glance
What is DoneDone?
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
What is Hiver?
Gmail-based support tooling wiring internal docs into its AI and unifying search across channels
Hiver's April releases center on grounding its AI in a company's own material. Confluence pages, Google Docs and Google Sheets can be added as knowledge sources, and Ask AI can query an uploaded Sheet directly — answering questions like top customers by revenue without manual analysis. Alongside that, Omnichannel Search spans email, chat and Slack with unified results and channel attribution, and automations gained a trigger for conversations moved into a shared inbox. Each release appears twice in the feed.
DoneDone vs Hiver: editorial side-by-side
DoneDone
6.3SUPPORT
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
◆ Current state
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
◆ Where it's heading
DoneDone is building toward a more configurable platform, moving away from opinionated simplicity toward flexible data models and process automation. Custom fields and workflow automations together form the foundation of a structured work management tool that teams can mold to their own processes. The direction is clear: make DoneDone adaptable enough to compete with more complex tools without requiring that complexity upfront.
◆ Prediction
Custom fields will likely expand with automation triggers (e.g., automate based on field value, not just status), and the email-to-task intake may gain routing rules or field-mapping capabilities to make incoming requests more organized from the start.
Hiver
0.0SUPPORT
Gmail-based support tooling wiring internal docs into its AI and unifying search across channels
◆ Current state
Hiver's April releases center on grounding its AI in a company's own material. Confluence pages, Google Docs and Google Sheets can be added as knowledge sources, and Ask AI can query an uploaded Sheet directly — answering questions like top customers by revenue without manual analysis. Alongside that, Omnichannel Search spans email, chat and Slack with unified results and channel attribution, and automations gained a trigger for conversations moved into a shared inbox. Each release appears twice in the feed.
◆ Where it's heading
The product is extending past the shared-inbox job into being the place a support agent finds any answer. Knowledge sources make the AI useful on internal SOPs rather than generic replies; omnichannel search makes prior context findable regardless of where the conversation happened. Both reduce the reasons an agent leaves Gmail, which is the whole premise Hiver sells on.
◆ Prediction
Expect more knowledge source connectors on the pattern set by Drive and Confluence, since the Sheets query capability shows the ingestion path already handles structured as well as prose content.
Alternatives to DoneDone and Hiver
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Hiver.
SolarWinds Service Desk
SolarWinds Service Desk is loading its Labs pipeline with native Entra ID automation, IT asset tracking, and compliance-ready task management.
Freshchat
Freshchat keeps product moves off the public record — changelog offers nothing to track.
Freshdesk
Freshdesk's changelog feed contains only marketing copy — no substantive release data available.
TeamViewer
TeamViewer's scraped feed contains only community marketing fragments—no actual release data.
LiveAgent
LiveAgent launches Svelte 5 frontend migration and multi-model AI simultaneously.
See all DoneDone alternatives → · See all Hiver alternatives →
Recent activity from DoneDone and Hiver
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 7d agoDoneDoneCustom Fields are live! 🎉 ⚡
- 23d agoDoneDoneCreate Project Tasks from Email!
- 1mo agoDoneDoneNew: Workflow Automations!
- 1mo agoDoneDoneInclude tags in CSV exports!
- 1mo agoDoneDoneChecklist Templates just got a little easier to manage.
- 3mo agoDoneDoneKanban Collapse Columns
- 4mo agoHiverRun queries on Google Sheets with Ask AI
- 4mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources
- 4mo agoHiverNew Automation trigger and condition
- 4mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources
- 4mo agoHiverRun queries on Google Sheets with Ask AI
- 4mo agoHiverIntroducing Omnichannel Search
Frequently asked questions
What is the difference between DoneDone and Hiver?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 6.3 vs 0.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Hiver?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 6.3 vs 0.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Hiver?
Top Hiver alternatives in Support are ranked by recent ship velocity. Browse the "Hiver alternatives" section above for the current picks, or visit /alternatives/hiver for the full list with editorial commentary on each.