Spiceworks
Spiceworks keeps writing about the security debt AI is exposing, not about its own product.
Comparison · Support
Gorgias vs Infobip
A side-by-side editorial comparison of Gorgias and Infobip — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:ai-agents
Gorgias vs Infobip: at a glance
What is Gorgias?
Gorgias compares AI productivity in support teams with the Magnificent 7.
Gorgias's feed is its blog. The newest post compares revenue per support agent at ecommerce brands, up 27% in two years, with revenue per employee at the Magnificent 7, up 40%. Before that came an October 5 batch of guides and a public benchmark of 12 AI agents across 200+ live stores. The last product entries are June's AI Agent Actions and May's MCP server.
What is Infobip?
A CPaaS rebuilding around AI agents that act, not just channels that deliver
Infobip publishes quarterly roll-ups, and the feed stores each quarter twice — once as a bare label, once as the summary paragraph. Across Q3 2025 to Q1 2026 the through-line is consistent: AgentOS unifying the communication stack, AI agents that take action rather than reply, MCP servers connecting models to real channels, and AI voice work under Vocalize, against continued WhatsApp, RCS and CDP investment.
Gorgias vs Infobip: editorial side-by-side
Gorgias
2.5SUPPORT
Gorgias compares AI productivity in support teams with the Magnificent 7.
◆ Current state
Gorgias's feed is its blog. The newest post compares revenue per support agent at ecommerce brands, up 27% in two years, with revenue per employee at the Magnificent 7, up 40%. Before that came an October 5 batch of guides and a public benchmark of 12 AI agents across 200+ live stores. The last product entries are June's AI Agent Actions and May's MCP server.
◆ Where it's heading
Gorgias is building a data-led case for AI in support rather than shipping visible releases through this feed. Product news has been absent since June.
◆ Prediction
The entries do not show the next release; more benchmark and productivity research is the visible pattern.
Infobip
0.0SUPPORTCOMMS
A CPaaS rebuilding around AI agents that act, not just channels that deliver
◆ Current state
Infobip publishes quarterly roll-ups, and the feed stores each quarter twice — once as a bare label, once as the summary paragraph. Across Q3 2025 to Q1 2026 the through-line is consistent: AgentOS unifying the communication stack, AI agents that take action rather than reply, MCP servers connecting models to real channels, and AI voice work under Vocalize, against continued WhatsApp, RCS and CDP investment.
◆ Where it's heading
The company is repositioning from delivering messages to running autonomous customer interactions on top of them. Channels are becoming the substrate; the product being sold is the agent layer above. MCP servers matter most here — they make Infobip's channel reach callable by models a customer already runs, rather than requiring Infobip's own agent builder.
◆ Prediction
Expect the next quarterly to lead with AgentOS depth — orchestration, handoff and measurement across agents — since the channel and MCP groundwork it needs has now shipped over three consecutive quarters.
Alternatives to Gorgias and Infobip
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Gorgias or Infobip.
Xurrent
Xurrent's November update pushes its Sera agents into the inbox and CMDB reviews.
Formbricks
Formbricks opens 6.2 with data retention policies and show-conditions across surveys.
Chatway
Chatway gives every widget a hosted chat page you can share without installing it.
Live Helper Chat
Live Helper Chat 4.99 lets bots answer email threads and react to mail closes.
Twilio
Twilio ships GA reconnect and mid-call config for Conversation Relay voice agents.
See all Gorgias alternatives → · See all Infobip alternatives →
Recent activity from Gorgias and Infobip
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 4d agoGorgiasAI Productivity in CX vs. Big Tech: What the Data Shows
- 1mo agoGorgias7 Customer Service Roles & Their Responsibilities [Guide]
- 1mo agoGorgias5 Steps to Get Your Customer Support Ready for BFCM
- 1mo agoGorgias7 CRO A/B Tests That Reduce Customer Support | Blend x Gorgias
- 1mo agoGorgiasThe Gorgias & Shopify Integration: 8 Standout Features
- 1mo agoGorgiasAI Copilots for Customer Service: How Gaia Is Different
- 6mo agoInfobipQ1 2026
- 6mo agoInfobipQ1 2026: AgentOS and MCP servers across channels ⚡
- 7mo agoInfobipQ4 2025
- 7mo agoInfobipQ4 2025: MCP servers, RCS onboarding and CDP schemas
- 8mo agoInfobipQ3 2025
- 8mo agoInfobipQ3 2025: WhatsApp Business Calling and Vocalize
Frequently asked questions
What is the difference between Gorgias and Infobip?
Both compete on the same themes — ai-agents — within Support. Gorgias is currently shipping more aggressively (velocity 2.5 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Gorgias better than Infobip?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Gorgias is currently shipping more aggressively (velocity 2.5 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Gorgias?
Top Gorgias alternatives in Support are ranked by recent ship velocity. Browse the "Gorgias alternatives" section above for the current picks, or visit /alternatives/gorgias for the full list with editorial commentary on each.
What are the best alternatives to Infobip?
Top Infobip alternatives in Support are ranked by recent ship velocity. Browse the "Infobip alternatives" section above for the current picks, or visit /alternatives/infobip for the full list with editorial commentary on each.