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Infobip

SUPPORTCOMMS
Velocity0.0

Omnichannel customer communications platform

www.infobip.com ↗

A CPaaS rebuilding around AI agents that act, not just channels that deliver

cpaasai-agentsmcpomnichannelmessaging
◆Current state
Infobip publishes quarterly roll-ups, and the feed stores each quarter twice — once as a bare label, once as the summary paragraph. Across Q3 2025 to Q1 2026 the through-line is consistent: AgentOS unifying the communication stack, AI agents that take action rather than reply, MCP servers connecting models to real channels, and AI voice work under Vocalize, against continued WhatsApp, RCS and CDP investment.
◆Where it's heading
The company is repositioning from delivering messages to running autonomous customer interactions on top of them. Channels are becoming the substrate; the product being sold is the agent layer above. MCP servers matter most here — they make Infobip's channel reach callable by models a customer already runs, rather than requiring Infobip's own agent builder.
◆Prediction
Expect the next quarterly to lead with AgentOS depth — orchestration, handoff and measurement across agents — since the channel and MCP groundwork it needs has now shipped over three consecutive quarters.

◆Recent moves

  1. 3mo ago

    Q1 2026

    A bare quarter label with no body. The feed stores each quarterly roll-up twice; the substantive record is the companion entry.

  2. 3mo ago

    Q1 2026: AgentOS and MCP servers across channels

    ⚡ SPARK

    The quarter where AI stops being a feature inside Infobip and becomes the organizing layer over it. AgentOS unifies the stack and MCP servers make the channels reachable by outside models — a different business from selling message volume.

  3. 4mo ago

    Q4 2025

    Bare quarter label for Q4 2025 with no content. Duplicate of the summary entry that follows.

  4. 4mo ago

    Q4 2025: MCP servers, RCS onboarding and CDP schemas

    The quarter that laid the groundwork Q1 built on — AI-ready MCP servers appear here first, alongside faster RCS onboarding, AI-driven voice and unified real-time CDP event schemas.

  5. 5mo ago

    Q3 2025

    Bare quarter label for Q3 2025. Same duplicate-record pattern as the other quarters.

  6. 5mo ago

    Q3 2025: WhatsApp Business Calling and Vocalize

    The earliest quarter in the window and the most channel-centric: WhatsApp Business Calling, AI voice via Vocalize, RCS insights and template libraries. AI appears as a feature here, not yet as the architecture.