SUPPORT
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Re:amaze alternatives
The best Re:amaze alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Sep 25, 2026
Looking for the best alternatives to Re:amaze? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Re:amaze shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Re:amaze
Re:amaze has rebuilt itself around an AI agent that now handles email, chat, and SMS without human involvement.
Re:amaze has shipped a comprehensive AI support layer over the past year and a half: an AI agent that handles conversations autonomously, AI-powered intent detection that routes by what customers actually mean rather than keywords, and an AI Pre-Filter that triages inboxes before humans see them. The product is no longer a helpdesk with AI features—it's positioning as AI-first support with human escalation as the edge case.
Velocity 0.0 · Last update 1h ago
Top 12 alternatives to Re:amaze
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
SUPPORT
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
SUPPORT
Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover
SUPPORT
Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
SUPPORT
Xurrent launches six Sera AI Agents, crossing from AI-assist into autonomous ITSM execution
SUPPORT
LiveAgent is stabilizing infrastructure after a dense AI feature push in late August
SUPPORT
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
SUPPORT
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
SUPPORT
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
SUPPORT
Chatway's bot learned to read the store; now the store can listen back
SUPPORT
Thread takes the service-level clock off the PSA and runs it itself
Re:amaze vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Re:amaze (baseline) | 0.0 | 0 | ai-customer-supportai-agentomnichannel | AI Agent for Customer Support: Now Supports SMS |
| Sleekplan | 8.8 | 2 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| DoneDone | 6.3 | 1 | customer-supportticketingcustom-fields | Custom Fields are live! 🎉 |
| Twilio | 6.3 | 1 | enterprise-commsomnichannelsalesforce-integration | Twilio integration with Salesforce Service Cloud Voice is now Omnichannel |
| Live Helper Chat | 6.3 | 1 | mcpai-integrationlive-chat | MCP Support |
| Xurrent | 6.3 | 1 | itsmai-agentsautomation | Xurrent ships six Sera AI Agents for autonomous ITSM workflows |
| LiveAgent | 6.3 | 0 | customer-supportai-integrationperformance-tuning | — |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| HelpCenter.io | 6.3 | 1 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 1 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 1 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
The 12 best Re:amaze alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Over the last 30 days Sleekplan shipped 2 meaningful updates vs Re:amaze's 0, most recently “Groups: see your feedback by account”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Sleekplan focuses on b2b saas, scim and account groups.
Over the last 30 days Sleekplan has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare Re:amaze vs Sleekplan →
2. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Re:amaze have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Re:amaze vs Respond.io →
3. DoneDone · velocity 6.3
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms.
Over the last 30 days DoneDone shipped 1 meaningful update vs Re:amaze's 0, most recently “Custom Fields are live! 🎉”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, DoneDone focuses on customer support, ticketing and custom fields.
Over the last 30 days DoneDone has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
4. Twilio · velocity 6.3
Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover.
Over the last 30 days Twilio shipped 1 meaningful update vs Re:amaze's 0, most recently “Twilio integration with Salesforce Service Cloud Voice is now Omnichannel”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Twilio focuses on enterprise comms, omnichannel and salesforce integration.
Over the last 30 days Twilio has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
5. Live Helper Chat · velocity 6.3
Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs Re:amaze's 0, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Live Helper Chat focuses on mcp, ai integration and live chat.
Over the last 30 days Live Helper Chat has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
Full Live Helper Chat trajectory → · Compare Re:amaze vs Live Helper Chat →
6. Xurrent · velocity 6.3
Xurrent launches six Sera AI Agents, crossing from AI-assist into autonomous ITSM execution.
Over the last 30 days Xurrent shipped 1 meaningful update vs Re:amaze's 0, most recently “Xurrent ships six Sera AI Agents for autonomous ITSM workflows”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Xurrent focuses on itsm, ai agents and automation.
Over the last 30 days Xurrent has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
7. LiveAgent · velocity 6.3
LiveAgent is stabilizing infrastructure after a dense AI feature push in late August.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, LiveAgent focuses on customer support, ai integration and performance tuning.
LiveAgent and Re:amaze have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Re:amaze vs LiveAgent →
8. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs Re:amaze's 0, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Formbricks focuses on open source, surveys and commercial pivot.
Over the last 30 days Formbricks has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
Full Formbricks trajectory → · Compare Re:amaze vs Formbricks →
9. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Re:amaze's 0, most recently “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
Over the last 30 days HelpCenter.io has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare Re:amaze vs HelpCenter.io →
10. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Over the last 30 days Hatz AI shipped 1 meaningful update vs Re:amaze's 0, most recently “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Hatz AI focuses on msp, ai platform and phone agents.
Over the last 30 days Hatz AI has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
11. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Re:amaze have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Over the last 30 days Thread shipped 1 meaningful update vs Re:amaze's 0, most recently “XLAs (Experience Level Agreements)”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Re:amaze leans on ai customer support, ai agent and omnichannel, Thread focuses on msp helpdesk, service levels and xla.
Over the last 30 days Thread has been shipping faster than Re:amaze — a point in its favour if release momentum matters to you.
Frequently asked questions
What are the best alternatives to Re:amaze?
The top Re:amaze alternatives we currently track in customer support software are Sleekplan, Respond.io, DoneDone, Twilio, Live Helper Chat, ranked by recent ship velocity.
How is this list of Re:amaze alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Re:amaze directly with one of these alternatives?
Yes — every card has a "Compare with Re:amaze" link to a side-by-side /compare page.