Spiceworks
Spiceworks' feed has become a steady stream of IT-meets-AI editorial, heavy on security.
Comparison · Support
Olark vs Hatz AI
A side-by-side editorial comparison of Olark and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
Olark vs Hatz AI: at a glance
| Feature | Olark | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 0.0 | 6.3 |
| Sparks · 30d | 0 | 1 |
| Top themes | customer support, ai assistants, ui rebuild, knowledge ingestion | msp, multi-tenant, ai-platform, mcp-integrations |
| Last editorial update | 1mo ago | 4d ago |
| Website | — | — |
What is Olark?
Olark rebuilds around v2 — new layout, AI Assistants surface, in-product bot evaluation.
Olark is mid-rollout of v2, a full interface rebuild that landed in mid-2025. The AI Assistants area is now structured around Knowledge / Persona / Evaluation tabs, with bot review and feedback (thumbs up/down on individual answers) happening directly in-product. Knowledge ingestion has expanded to JSON and ZIP files plus much larger website crawls. Smaller v2 quality-of-life touches keep landing — collapsed agent menus, static offline messages, Group ID exposure for API users.
What is Hatz AI?
Hatz is building the governed multi-tenant control plane for MSPs running AI.
Hatz AI is shipping fast on two axes: a multi-tenant MSP control plane (per-tenant integration and custom-MCP enable/disable, provisioning templates that fix a tenant's models, apps, and permissions at creation, usage dashboards, download restrictions) and a broadening model and integration layer (Opus 4.8, an LLM Gateway extended to Anthropic, Gemini 3.5 Flash, Auto model-selection modes, and a steady stream of official MCP integrations). Recent releases emphasize admin control over which capabilities each tenant gets.
Olark vs Hatz AI: editorial side-by-side
Olark
0.0SUPPORT
Olark rebuilds around v2 — new layout, AI Assistants surface, in-product bot evaluation.
◆ Current state
Olark is mid-rollout of v2, a full interface rebuild that landed in mid-2025. The AI Assistants area is now structured around Knowledge / Persona / Evaluation tabs, with bot review and feedback (thumbs up/down on individual answers) happening directly in-product. Knowledge ingestion has expanded to JSON and ZIP files plus much larger website crawls. Smaller v2 quality-of-life touches keep landing — collapsed agent menus, static offline messages, Group ID exposure for API users.
◆ Where it's heading
The product is being rebuilt around AI-assisted chat support, not bolted on. The Evaluation tab in particular signals a closed-loop training direction — agents tune the bot from real conversations rather than configuring it abstractly. v2 is also shedding classic settings page by page; expect that migration to keep producing visible incremental wins.
◆ Prediction
Next moves likely deepen the bot evaluation loop — automatic quality scoring, suggested knowledge updates from low-rated answers — and continue retiring classic surfaces. A pricing/tiering revisit around AI usage is plausible once the v2 migration has run its course.
Hatz AI
6.3SUPPORT
Hatz is building the governed multi-tenant control plane for MSPs running AI.
◆ Current state
Hatz AI is shipping fast on two axes: a multi-tenant MSP control plane (per-tenant integration and custom-MCP enable/disable, provisioning templates that fix a tenant's models, apps, and permissions at creation, usage dashboards, download restrictions) and a broadening model and integration layer (Opus 4.8, an LLM Gateway extended to Anthropic, Gemini 3.5 Flash, Auto model-selection modes, and a steady stream of official MCP integrations). Recent releases emphasize admin control over which capabilities each tenant gets.
◆ Where it's heading
Hatz is positioning as the governance and provisioning layer for MSPs delivering AI to many client tenants — not just another chat product, but the control plane that decides which models, tools, and integrations each tenant can touch. Model and integration breadth is table stakes; the differentiation is per-tenant control.
◆ Prediction
Expect more tenant-governance depth — finer permission and policy controls, more provisioning automation — alongside the continuing cadence of new model and MCP-integration additions.
Alternatives to Olark and Hatz AI
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Olark or Hatz AI.
Knowmax
Knowmax's feed is an SEO content blog — listicles and buyer guides, not product releases.
Supportbench
Supportbench's daily feed is how-to content marketing, not product releases
erxes
Erxes ties POS into deals with a small but pointed release
Formbricks
Formbricks stabilizes its 5.0 release with backports and access-control fixes
Desk365
Desk365 ships its June bi-monthly release amid a blog-heavy feed: notifications, search, i18n
See all Olark alternatives → · See all Hatz AI alternatives →
Recent activity from Olark and Hatz AI
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 5d agoHatz AIPer-tenant integration and custom-MCP controls
- 12d agoHatz AITenant templates, Opus 4.8, and Anthropic on the LLM Gateway ⚡
- 16d agoHatz AIOfficial MCP integrations replace beta connectors
- 18d agoHatz AIAutotask, M365 save, download restrictions, usage dashboard
- 21d agoHatz AIGemini 3.5 Flash Added to Model Selector
- 26d agoHatz AIContinue-in-chat from workflows, credit multipliers, sources modal
- 8mo agoOlarkAi Assistant Updates
- 9mo agoOlarkChat interface updates
- 10mo agoOlarkAi Knowledge upload improvements
- 10mo agoOlarkV2 Offline and Groups setting updates
- 10mo agoOlarkBig Updates: A New Layout! ⚡
- 1y agoOlarkFix implemented for disappearing contacts
Frequently asked questions
What is the difference between Olark and Hatz AI?
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 6.3 vs 0.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Olark better than Hatz AI?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 6.3 vs 0.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Olark?
Top Olark alternatives in Support are ranked by recent ship velocity. Browse the "Olark alternatives" section above for the current picks, or visit /alternatives/olark for the full list with editorial commentary on each.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.