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Comparison · CRM
Kommo vs Twenty
A side-by-side editorial comparison of Kommo and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.
Kommo vs Twenty: at a glance
What is Kommo?
Kommo's developer API keeps widening its grip on chat channels and Salesbots
Kommo is a messenger-first CRM, and its developer changelog is a steady run of API additions around conversations. July brought a conversations list endpoint, an outgoing-message webhook and a Chats API add-on for reading and sending messages in external chats, followed by file attachments on message sending. Since then the changes have been smaller: a lead subscribers endpoint, a widget method that opens its own settings modal, and documentation on tying sources to chat channels through origin_code.
What is Twenty?
Twenty 2.55 closes a window where every member could read every AI chat during upgrades.
Twenty 2.54 put campaigns on for every workspace and let apps declare MCP servers, then took several npm publish attempts to reach 2.54.3. The 2.55.0 tag on November 2 carries a single fix: between the 2.55 deploy and each workspace's upgrade, any Admin or Member could list and read every AI chat thread in the workspace. Chats now stay reachable only through their shares until private records are switched on.
Kommo vs Twenty: editorial side-by-side
Kommo
2.5CRM
Kommo's developer API keeps widening its grip on chat channels and Salesbots
◆ Current state
Kommo is a messenger-first CRM, and its developer changelog is a steady run of API additions around conversations. July brought a conversations list endpoint, an outgoing-message webhook and a Chats API add-on for reading and sending messages in external chats, followed by file attachments on message sending. Since then the changes have been smaller: a lead subscribers endpoint, a widget method that opens its own settings modal, and documentation on tying sources to chat channels through origin_code.
◆ Where it's heading
The API is being opened up so integrators can drive Kommo's chat inbox and Salesbot automation from outside, not just sync CRM records. The pace has slowed from July's batch of chat endpoints to documentation clarifications and single endpoints.
◆ Prediction
The entries point to more endpoints around Salesbots and external chats, but the recent pace suggests small additions rather than a new API surface soon.
Twenty
5.0CRM
Twenty 2.55 closes a window where every member could read every AI chat during upgrades.
◆ Current state
Twenty 2.54 put campaigns on for every workspace and let apps declare MCP servers, then took several npm publish attempts to reach 2.54.3. The 2.55.0 tag on November 2 carries a single fix: between the 2.55 deploy and each workspace's upgrade, any Admin or Member could list and read every AI chat thread in the workspace. Chats now stay reachable only through their shares until private records are switched on.
◆ Where it's heading
Twenty is adding record-level privacy, with chats as the first private-by-default object, alongside its app platform and MCP work. The 2.55 fix shows the team testing permission behaviour across the multi-hour rollout window, not just before and after it.
◆ Prediction
Expect private records to be enabled per workspace in the 2.55 line and extended to more object types; how soon the feature flag is removed is unclear from the notes.
Alternatives to Kommo and Twenty
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Kommo or Twenty.
Bitrix24
Bitrix24's public feed is content marketing, not a changelog.
Close CRM
Close keeps widening Chloe: chat assistant now draws donut and line charts on request.
Twenty
Twenty tags 2.56 three days after 2.55, with only translations in the notes.
GroupOffice
GroupOffice still patches three release lines, with notes that say nothing about content.
Less Annoying CRM
Less Annoying CRM lets users pin notes to the top of a contact
See all Kommo alternatives → · See all Twenty alternatives →
Recent activity from Kommo and Twenty
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoTwentynpm publish record for 2.55.0
- 3d agoTwentySDK 2.55.0 tag, same chat-privacy fix as the server
- 3d agoTwenty2.55.0: AI chats stay private during the workspace upgrade
- 6d agoTwentySDK 2.54: apps declare MCP servers; three breaking changes
- 6d agoTwenty2.54: campaigns on for all, marketplace listing, LinkedIn app
- 6d agoTwentynpm publish record for 2.54.3
- 6d agoKommoLinking sources to a chat channel update
- 1mo agoKommoWidget API adds openWidgetSettings() method
- 2mo agoKommoLinking sources to a chat channel
- 2mo agoKommoLead subscribers API endpoint
- 3mo agoKommoSend message to conversation API update
- 4mo agoKommoChats API add-on
Frequently asked questions
What is the difference between Kommo and Twenty?
They serve adjacent needs but don't currently overlap on shipped themes. Twenty is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Kommo better than Twenty?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Twenty is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Kommo?
Top Kommo alternatives in CRM are ranked by recent ship velocity. Browse the "Kommo alternatives" section above for the current picks, or visit /alternatives/kommo for the full list with editorial commentary on each.
What are the best alternatives to Twenty?
Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty for the full list with editorial commentary on each.