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Comparison · CRM
Close CRM vs Kommo
A side-by-side editorial comparison of Close CRM and Kommo — release velocity, themes, recent moves, and the top alternatives to consider.
Close CRM vs Kommo: at a glance
What is Close CRM?
Close keeps widening Chloe: chat assistant now draws donut and line charts on request.
Close is shipping on three tracks. Chloe Chat is generally available, voice agents run on the rebuilt telephony layer with skills like Schedule Meeting, and October added a central Security page with OIDC single sign-on. The October 29 release lets admins with Manage Customizations rename the Lead, Contact and Opportunity objects and their statuses, so a team can work in Accounts, People and Deals.
What is Kommo?
Kommo's developer API keeps widening its grip on chat channels and Salesbots
Kommo is a messenger-first CRM, and its developer changelog is a steady run of API additions around conversations. July brought a conversations list endpoint, an outgoing-message webhook and a Chats API add-on for reading and sending messages in external chats, followed by file attachments on message sending. Since then the changes have been smaller: a lead subscribers endpoint, a widget method that opens its own settings modal, and documentation on tying sources to chat channels through origin_code.
Close CRM vs Kommo: editorial side-by-side
Close CRM
5.0CRM
Close keeps widening Chloe: chat assistant now draws donut and line charts on request.
◆ Current state
Close is shipping on three tracks. Chloe Chat is generally available, voice agents run on the rebuilt telephony layer with skills like Schedule Meeting, and October added a central Security page with OIDC single sign-on. The October 29 release lets admins with Manage Customizations rename the Lead, Contact and Opportunity objects and their statuses, so a team can work in Accounts, People and Deals.
◆ Where it's heading
Chloe has moved from a beta chat to the default way into the app: a command-palette fallback in September, notification threads, and now GA for all accounts. Paired with voice agents that act on phone numbers and Workflows that react to record updates, Close is building a CRM where assistants and automation do more of the work, with SSO and a security page arriving as the governance layer that buyers ask for.
◆ Prediction
Expect Chloe to gain more write actions and to connect with Workflows or voice-agent skills now that it is GA; the truncated entry doesn't list which actions it can take today.
Kommo
2.5CRM
Kommo's developer API keeps widening its grip on chat channels and Salesbots
◆ Current state
Kommo is a messenger-first CRM, and its developer changelog is a steady run of API additions around conversations. July brought a conversations list endpoint, an outgoing-message webhook and a Chats API add-on for reading and sending messages in external chats, followed by file attachments on message sending. Since then the changes have been smaller: a lead subscribers endpoint, a widget method that opens its own settings modal, and documentation on tying sources to chat channels through origin_code.
◆ Where it's heading
The API is being opened up so integrators can drive Kommo's chat inbox and Salesbot automation from outside, not just sync CRM records. The pace has slowed from July's batch of chat endpoints to documentation clarifications and single endpoints.
◆ Prediction
The entries point to more endpoints around Salesbots and external chats, but the recent pace suggests small additions rather than a new API surface soon.
Alternatives to Close CRM and Kommo
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Close CRM or Kommo.
Bitrix24
Bitrix24's public feed is content marketing, not a changelog.
Twenty
Twenty tags 2.56 three days after 2.55, with only translations in the notes.
GroupOffice
GroupOffice still patches three release lines, with notes that say nothing about content.
Less Annoying CRM
Less Annoying CRM lets users pin notes to the top of a contact
Landbase
Landbase pivots its content mill to Claude Code how-to guides.
See all Close CRM alternatives → · See all Kommo alternatives →
Recent activity from Close CRM and Kommo
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoClose CRMAsk Chloe to create donut and horizontal line charts
- 6d agoKommoLinking sources to a chat channel update
- 8d agoClose CRMRename Leads, Contacts, and Opportunities
- 17d agoClose CRMChloe Chat is out of beta for all Close customers
- 24d agoClose CRMClose adds a central Security page and OIDC single sign-on
- 25d agoClose CRMTrigger Workflows on updated events
- 1mo agoClose CRMTemplate Creation from Email/SMS
- 1mo agoKommoWidget API adds openWidgetSettings() method
- 2mo agoKommoLinking sources to a chat channel
- 2mo agoKommoLead subscribers API endpoint
- 3mo agoKommoSend message to conversation API update
- 4mo agoKommoChats API add-on
Frequently asked questions
What is the difference between Close CRM and Kommo?
They serve adjacent needs but don't currently overlap on shipped themes. Close CRM is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Close CRM better than Kommo?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Close CRM is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Close CRM?
Top Close CRM alternatives in CRM are ranked by recent ship velocity. Browse the "Close CRM alternatives" section above for the current picks, or visit /alternatives/close-crm for the full list with editorial commentary on each.
What are the best alternatives to Kommo?
Top Kommo alternatives in CRM are ranked by recent ship velocity. Browse the "Kommo alternatives" section above for the current picks, or visit /alternatives/kommo for the full list with editorial commentary on each.