Krisp vs Superhuman
Side-by-side trajectory, velocity, and editorial themes.
Krisp's Call Center AI build-out: steady cadence, admin tools and voice translation expanding weekly.
Krisp is fully committed to the Call Center AI suite — every recent update is in that surface, none in the consumer noise-cancellation product. Voice Translation is the most active sub-area (new languages, refreshed voices, extended prompts, usage-reporting fixes), with parallel work on Accent Conversion, Agent Assist, Speech Analytics, and admin controls for team-level visibility. Releases ship in two cadences: a weekly web roll-up and a numbered desktop client (2.77.5 just landed).
The trajectory is toward an enterprise-credible BPO-grade product: admin scalability, accurate usage telemetry, and language coverage are the gates contact-center buyers run their evaluations on. Krisp is checking those boxes methodically rather than dropping headline features. The consumer-noise-suppression heritage is increasingly background context, not the active product.
Expect more Voice Translation language additions and a continued push into admin/team-management surface area. A pricing or packaging change around the call-center tiers is likely if usage reporting is stabilizing, since reliable telemetry typically precedes meter changes.
Inbox becomes an MCP endpoint — agents now drive Superhuman alongside humans, in your voice.
Superhuman ships at very high cadence, mixing mobile polish (Quick Reply from notifications, calendar widget, Split Inbox reorder/hide) with category-shifting AI work. The April MCP launch turned Superhuman Mail into a callable surface for Claude, ChatGPT, and other assistants, with 'uniquely Superhuman' actions (Smart Send, Read Statuses, Split Inbox triage) exposed as tools. Draft Sync with Gmail/Outlook bridges the agent ecosystem further: assistants can draft anywhere, you review and send in Superhuman.
The product is moving from 'fast email for power users' to 'AI-and-humans share the inbox.' Personalization, Write with Voice, and MCP form a clear stack — voice in, agent action, voice out — with the original power-user keyboard-shortcut audience preserved through continued Split Inbox refinement. Mobile gets weekly polish to keep that surface from rotting while the AI direction takes the headlines.
Next likely move is delegated-inbox MCP actions for executive assistants (act-as-on-behalf permissions) and recurring agent tasks tied to Personalization rules. A cross-app demo — Superhuman + Granola + a calendar tool, all via MCP — is the obvious narrative the May 21st virtual event has been set up to deliver.
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