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Krisp

COMMS
Velocity6.3

Krisp is repositioning from noise cancellation to a contact-center voice-AI platform

contact-centervoice-aivoice-translationfraud-detectionspeech-analyticscrm-integration
◆Current state
Krisp's updates are now almost entirely 'Call Center AI': a new Voice Security line against AI voice fraud (deepfake detection, agent voice protection), expanding Voice Translation, Speech Analytics with Salesforce-fed scoring, Accent Conversion, and admin controls for translated calls. The consumer noise-cancellation roots have receded from the feed.
◆Where it's heading
The product is moving up-market into contact centers, stacking real-time voice translation, analytics, agent assist, and now fraud defense into a CCaaS-adjacent suite. Voice Security is the newest and sharpest extension of the capability surface.
◆Prediction
Expect Voice Security and Voice Translation to keep expanding, with deeper CRM integrations like the Salesforce link feeding analytics scoring.

◆Recent moves

  1. 11d ago

    Krisp 2.78.2 Call Center AI Updates

    ⚡ SPARK

    Krisp 2.78.2 introduces Voice Security, a new product line defending contact centers from AI voice fraud with deepfake detection and agent voice protection. Opens a fraud-defense front beyond the translation and analytics features that dominated prior releases.

  2. 11d ago

    May Product Updates: Call Center AI

    The monthly Call Center AI roundup adds smarter Speech Analytics, broader Voice Translation, and new data-export paths. Steady reinforcement of the contact-center suite's core pillars.

  3. 16d ago

    Web updates for June 1-5: Call Center AI

    Early-June web updates give admins real-time oversight of translated calls plus more subscription and user-management control. Admin-surface maturation that supports larger contact-center deployments.

  4. 23d ago

    Web updates for May 25-29: Call Center AI

    Adds admin controls for customer voice-change detection during translated calls. A precursor to the broader Voice Security push, focused on flagging anomalies mid-call.

  5. 1mo ago

    Web updates for May 18-22: Call Center AI

    Salesforce is connected to Krisp so CRM data sharpens Speech Analytics scoring. A real integration that ties call analysis to customer context, deepening the analytics value proposition.

  6. 1mo ago

    Web updates for May 11–15: Call Center AI

    Voice Translation gains Quick Phrases management, automatic language selection, and Krisp Bridge on Edge. Incremental but substantive expansion of the translation pillar.