Spiceworks
Spiceworks' feed has become a steady stream of IT-meets-AI editorial, heavy on security.
Comparison · Support
Ivanti vs Hiver
A side-by-side editorial comparison of Ivanti and Hiver — release velocity, themes, recent moves, and the top alternatives to consider.
Ivanti vs Hiver: at a glance
What is Ivanti?
Ivanti's Secure Access Client ships weekly mobile point releases — 22.7.4 through 22.8.7 — with documentation as the only visible signal.
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
What is Hiver?
Hiver pivots from Gmail-only to AI-grounded omnichannel.
The recent feed shows two parallel pushes: an AI knowledge layer (Google Drive, Confluence, and Google Sheets becoming Ask-AI-queryable sources) and a channel-expansion push (Slack as a managed customer-service channel inside Hiver Omni, plus omnichannel search and automation primitives that work across email/chat/Slack). Automation gets meaningful new building blocks too — API calls as actions, new triggers and conditions.
Ivanti vs Hiver: editorial side-by-side
Ivanti
3.8SUPPORT
Ivanti's Secure Access Client ships weekly mobile point releases — 22.7.4 through 22.8.7 — with documentation as the only visible signal.
◆ Current state
The visible Ivanti feed is dominated by weekly Supported Platforms Guides for the Ivanti Secure Access Client (formerly Pulse Secure) on iOS, Android, and ChromeOS, spanning versions 22.7.4 through 22.8.7. A cumulative Android release notes index for 22.2.1–22.8.6 and accompanying admin and MDM deployment guides confirm steady mobile-client cadence. The captured content is documentation landing pages, not detailed change descriptions.
◆ Where it's heading
With only documentation pages observable, product trajectory is hard to read concretely. The frequent point releases suggest active maintenance of the mobile security client; the historical Pulse Secure → Ivanti rebrand and the Classic UI / New-UI dual maintenance both indicate gradual consolidation rather than a fresh directional move.
◆ Prediction
Expect continued weekly point releases on 22.8.x and a likely transition to 22.9.x or a 23.x line later in 2026. Substantive product moves probably exist in detailed release notes the crawler isn't reaching — a different ingestion path (the per-version release notes endpoints, not the SPG landing pages) would surface more useful signal.
Hiver
7.5SUPPORT
Hiver pivots from Gmail-only to AI-grounded omnichannel.
◆ Current state
The recent feed shows two parallel pushes: an AI knowledge layer (Google Drive, Confluence, and Google Sheets becoming Ask-AI-queryable sources) and a channel-expansion push (Slack as a managed customer-service channel inside Hiver Omni, plus omnichannel search and automation primitives that work across email/chat/Slack). Automation gets meaningful new building blocks too — API calls as actions, new triggers and conditions.
◆ Where it's heading
Hiver is repositioning from 'shared inboxes inside Gmail' to 'AI-grounded omnichannel customer service platform.' The Slack-as-channel and API-call automation moves directly compete with Front, Help Scout, and the lightweight tier of Zendesk. The AI knowledge-source work is laying the grounding layer that turns Hiver AI from a reply-suggester into something closer to a tier-1 agent.
◆ Prediction
Expect a Microsoft Teams channel addition, more knowledge-source connectors (Notion, SharePoint, Salesforce KB), and a packaged 'AI Agent' tier that bundles Ask AI + grounded sources + automation actions into something that resolves tickets autonomously. Pricing for AI usage is the next question — flat seats won't survive heavy Ask-AI workloads on customer data.
Alternatives to Ivanti and Hiver
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Ivanti or Hiver.
Knowmax
Knowmax's feed is an SEO content blog — listicles and buyer guides, not product releases.
Supportbench
Supportbench's daily feed is how-to content marketing, not product releases
erxes
Erxes ties POS into deals with a small but pointed release
Formbricks
Formbricks stabilizes its 5.0 release with backports and access-control fixes
Desk365
Desk365 ships its June bi-monthly release amid a blog-heavy feed: notifications, search, i18n
See all Ivanti alternatives → · See all Hiver alternatives →
Recent activity from Ivanti and Hiver
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1mo agoHiverRun queries on Google Sheets with Ask AI
- 1mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources ⚡
- 1mo agoHiverNew Automation trigger and condition
- 1mo agoHiverRun queries on Google Sheets with Ask AI
- 1mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources
- 1mo agoHiverIntroducing Omnichannel Search
- 1mo agoIvantiISAC Mobile 22.8.7 Supported Platforms Guide
- 1mo agoIvantiISAC Android 22.2.1–22.8.6 cumulative release notes index
- 2mo agoIvantiISAC Android Administration Guide
- 2mo agoIvantiISAC Mobile 22.8.6 Supported Platforms Guide
- 2mo agoIvantiHTML – ISAC Mobile Client Deployment and Configuration Guide
- 2mo agoIvantiISAC Mobile 22.8.5 Supported Platforms Guide
Frequently asked questions
What is the difference between Ivanti and Hiver?
They serve adjacent needs but don't currently overlap on shipped themes. Hiver is currently shipping more aggressively (velocity 7.5 vs 3.8), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Ivanti better than Hiver?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hiver is currently shipping more aggressively (velocity 7.5 vs 3.8), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Ivanti?
Top Ivanti alternatives in Support are ranked by recent ship velocity. Browse the "Ivanti alternatives" section above for the current picks, or visit /alternatives/ivanti for the full list with editorial commentary on each.
What are the best alternatives to Hiver?
Top Hiver alternatives in Support are ranked by recent ship velocity. Browse the "Hiver alternatives" section above for the current picks, or visit /alternatives/hiver for the full list with editorial commentary on each.