Twilio
Twilio pivots from messaging rails to AI agent infrastructure
Comparison · Support
Hiver vs erxes
A side-by-side editorial comparison of Hiver and erxes — release velocity, themes, recent moves, and the top alternatives to consider.
Hiver vs erxes: at a glance
What is Hiver?
Hiver pivots from Gmail-only to AI-grounded omnichannel.
The recent feed shows two parallel pushes: an AI knowledge layer (Google Drive, Confluence, and Google Sheets becoming Ask-AI-queryable sources) and a channel-expansion push (Slack as a managed customer-service channel inside Hiver Omni, plus omnichannel search and automation primitives that work across email/chat/Slack). Automation gets meaningful new building blocks too — API calls as actions, new triggers and conditions.
What is erxes?
Erxes ties POS into deals with a small but pointed release
Erxes shipped 2.17.53, a modest release surfacing related POS orders in the deal sidebar and fixing insight aggregation and POS daily-report totals. It is incremental work knitting the open-source experience-operating-system's CRM and point-of-sale modules closer together.
Hiver vs erxes: editorial side-by-side
Hiver
7.5SUPPORT
Hiver pivots from Gmail-only to AI-grounded omnichannel.
◆ Current state
The recent feed shows two parallel pushes: an AI knowledge layer (Google Drive, Confluence, and Google Sheets becoming Ask-AI-queryable sources) and a channel-expansion push (Slack as a managed customer-service channel inside Hiver Omni, plus omnichannel search and automation primitives that work across email/chat/Slack). Automation gets meaningful new building blocks too — API calls as actions, new triggers and conditions.
◆ Where it's heading
Hiver is repositioning from 'shared inboxes inside Gmail' to 'AI-grounded omnichannel customer service platform.' The Slack-as-channel and API-call automation moves directly compete with Front, Help Scout, and the lightweight tier of Zendesk. The AI knowledge-source work is laying the grounding layer that turns Hiver AI from a reply-suggester into something closer to a tier-1 agent.
◆ Prediction
Expect a Microsoft Teams channel addition, more knowledge-source connectors (Notion, SharePoint, Salesforce KB), and a packaged 'AI Agent' tier that bundles Ask AI + grounded sources + automation actions into something that resolves tickets autonomously. Pricing for AI usage is the next question — flat seats won't survive heavy Ask-AI workloads on customer data.
erxes
2.5SUPPORT
Erxes ties POS into deals with a small but pointed release
◆ Current state
Erxes shipped 2.17.53, a modest release surfacing related POS orders in the deal sidebar and fixing insight aggregation and POS daily-report totals. It is incremental work knitting the open-source experience-operating-system's CRM and point-of-sale modules closer together.
◆ Where it's heading
The visible move is cross-module integration — making POS activity legible inside the sales pipeline. For a suite spanning CRM, support, and commerce, this kind of stitching is how the all-in-one pitch becomes real.
◆ Prediction
Expect continued small releases tightening links between Erxes' modules (POS, deals, insights) rather than large standalone features.
Alternatives to Hiver and erxes
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Hiver or erxes.
Spiceworks
Spiceworks' feed has become a steady stream of IT-meets-AI editorial, heavy on security.
Knowmax
Knowmax's feed is an SEO content blog — listicles and buyer guides, not product releases.
Supportbench
Supportbench's daily feed is how-to content marketing, not product releases
Formbricks
Formbricks stabilizes its 5.0 release with backports and access-control fixes
Desk365
Desk365 ships its June bi-monthly release amid a blog-heavy feed: notifications, search, i18n
Recent activity from Hiver and erxes
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 21d agoerxesRelease 2.17.53
- 1mo agoHiverRun queries on Google Sheets with Ask AI
- 1mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources ⚡
- 1mo agoHiverNew Automation trigger and condition
- 1mo agoHiverRun queries on Google Sheets with Ask AI
- 1mo agoHiverGoogle Drive and Confluence as AI Knowledge Sources
- 1mo agoHiverIntroducing Omnichannel Search
Frequently asked questions
What is the difference between Hiver and erxes?
They serve adjacent needs but don't currently overlap on shipped themes. Hiver is currently shipping more aggressively (velocity 7.5 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Hiver better than erxes?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hiver is currently shipping more aggressively (velocity 7.5 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Hiver?
Top Hiver alternatives in Support are ranked by recent ship velocity. Browse the "Hiver alternatives" section above for the current picks, or visit /alternatives/hiver for the full list with editorial commentary on each.
What are the best alternatives to erxes?
Top erxes alternatives in Support are ranked by recent ship velocity. Browse the "erxes alternatives" section above for the current picks, or visit /alternatives/erxes for the full list with editorial commentary on each.