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Comparison · Collab
Document360 vs Guru
A side-by-side editorial comparison of Document360 and Guru — release velocity, themes, recent moves, and the top alternatives to consider.
Document360 vs Guru: at a glance
| Feature | Document360 | Guru |
|---|---|---|
| Sector | Collab | Collab |
| Velocity score | 5.0 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | knowledge base, ai assistant, integrations, mcp | knowledge-agents, data-governance, dlp, scim |
| Last editorial update | 21h ago | 1h ago |
| Website | — | Visit → |
What is Document360?
Document360 opens its knowledge base wider: per-user Zendesk sign-in, feedback APIs and MCP.
Document360 ships a knowledge-base release almost every week. 12.11.1 lets Zendesk agents sign in with their own accounts, exposes article and Eddy AI feedback through new API endpoints, and extends MCP. The October releases added Eddy AI summaries of version differences and source citations in AI answers.
What is Guru?
Guru's Knowledge Agents get the plumbing that makes their answers checkable and safe.
Guru's late-October releases all serve the Knowledge Agent. Agents can now return the records behind an analytical answer, read SCIM-provisioned profile attributes such as department and manager, and choose from sources admins can rename. On the governance side, DLP masking now covers what users type before it is logged or sent to the LLM, and each agent gets its own chat retention window of 1 to 90 days.
Document360 vs Guru: editorial side-by-side
Document360
5.0COLLAB
Document360 opens its knowledge base wider: per-user Zendesk sign-in, feedback APIs and MCP.
◆ Current state
Document360 ships a knowledge-base release almost every week. 12.11.1 lets Zendesk agents sign in with their own accounts, exposes article and Eddy AI feedback through new API endpoints, and extends MCP. The October releases added Eddy AI summaries of version differences and source citations in AI answers.
◆ Where it's heading
The product is making its content and AI signals available to other tools: help desks, APIs and AI clients through MCP. Eddy AI keeps getting review and trust features rather than new generation features.
◆ Prediction
More MCP tools and integrations with support desks are the likely next releases, on the weekly cadence.
Guru
5.0COLLAB
Guru's Knowledge Agents get the plumbing that makes their answers checkable and safe.
◆ Current state
Guru's late-October releases all serve the Knowledge Agent. Agents can now return the records behind an analytical answer, read SCIM-provisioned profile attributes such as department and manager, and choose from sources admins can rename. On the governance side, DLP masking now covers what users type before it is logged or sent to the LLM, and each agent gets its own chat retention window of 1 to 90 days.
◆ Where it's heading
The arc runs from giving agents write access to making them auditable. Mid-October brought a rebuilt Teams app with AI answers, MCP image uploads into card drafts and answer editing for skills-based agents; late October shifted to data controls and to answers that show their workings. Guru is treating the agent as the main interface and the card base as what it works on.
◆ Prediction
Expect the stated Mermaid gap in Slack, email and exports to close, and more per-agent settings in the Guardrails section where retention now sits.
Alternatives to Document360 and Guru
Other Collab products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Document360 or Guru.
Hive
Hive keeps polishing dashboards: donut charts, project-date windows, and desktop split view.
Nextcloud Desktop
Nextcloud Desktop 35 settles into patch mode, rolling back an inode change and fixing setup errors
Pydio Cells
Cells 5.1 gives tag values their own access policies, and 5.1.1 makes them hold up.
Radarr
Radarr's 7.0 pre-release line now shows every audio and subtitle stream per file.
GitLab
GitLab is turning its platform into the context layer agents and security teams query, not just a code host.
See all Document360 alternatives → · See all Guru alternatives →
Recent activity from Document360 and Guru
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 3h agoGuruOctober Release Roundup Video
- 1d agoDocument360Document360 12.11.1: per-user Zendesk sign-in, feedback APIs, MCP
- 4d agoGuruRename Sources and Folders or Drives
- 4d agoGuruKnowledge Agents Can Now Return the Records Behind the Numbers
- 4d agoGuruSCIM Now Fills in Guru Profile Attributes
- 8d agoGuruMermaid diagrams in cards and Chat
- 8d agoGuruSet chat thread retention for each Knowledge Agent
- 8d agoDocument36012.10.2: Eddy AI version summaries and Engage dashboard
- 22d agoDocument360October - 12.10.1
- 1mo agoDocument36012.9.3: Drive file renaming and Eddy AI email escalations
- 1mo agoDocument36012.9.2: article archiving, link expiry, new MCP tools
- 1mo agoDocument360September 12.9.1: Eddy AI analytics expose unanswered query patterns
Frequently asked questions
What is the difference between Document360 and Guru?
They serve adjacent needs but don't currently overlap on shipped themes. Document360 and Guru are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Document360 better than Guru?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Document360 and Guru are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Collab products to evaluate alongside.
What are the best alternatives to Document360?
Top Document360 alternatives in Collab are ranked by recent ship velocity. Browse the "Document360 alternatives" section above for the current picks, or visit /alternatives/document360 for the full list with editorial commentary on each.
What are the best alternatives to Guru?
Top Guru alternatives in Collab are ranked by recent ship velocity. Browse the "Guru alternatives" section above for the current picks, or visit /alternatives/guru for the full list with editorial commentary on each.