Thryv
Thryv's feed is SEO content marketing, not a product changelog — SMB visibility advice on repeat.
Comparison · CRM
Act vs Salesforce
A side-by-side editorial comparison of Act and Salesforce — release velocity, themes, recent moves, and the top alternatives to consider.
Act vs Salesforce: at a glance
What is Act?
Act! pivots from CRM-only to payment processor while modernizing its Cloud UX.
Act! is in the middle of a methodical Cloud modernization, rebuilding list views, navigation, and notifications to match the consistency users expect from modern CRMs. Alongside that polish work, Act! has just shipped Act! Payments via Propelr — turning the CRM into a place where credit card transactions close, not just leads. The product is still recognizably a small-business CRM, but its surface area is widening.
What is Salesforce?
Salesforce's tracked feed is its marketing blog — Agentforce positioning, not shipping notes.
The feed SparkPulse tracks for Salesforce is the company's marketing blog, so the recent window is thought-leadership and customer stories rather than product releases. The consistent through-line is Agentforce: autonomous AI agents for service and sales, framed as the company's center of gravity. One genuine release (the Summer '26 platform update) sits just outside the top of this window; everything above it is brand and education content.
Act vs Salesforce: editorial side-by-side
Act
6.3CRM
Act! pivots from CRM-only to payment processor while modernizing its Cloud UX.
◆ Current state
Act! is in the middle of a methodical Cloud modernization, rebuilding list views, navigation, and notifications to match the consistency users expect from modern CRMs. Alongside that polish work, Act! has just shipped Act! Payments via Propelr — turning the CRM into a place where credit card transactions close, not just leads. The product is still recognizably a small-business CRM, but its surface area is widening.
◆ Where it's heading
The release cadence shows two parallel tracks: weekly UX rationalization (notification center, list parity, faster task editing) and category expansion through embedded financial services. Act! is following the same playbook HubSpot and Pipedrive have run — keep the legacy users happy with quality-of-life work while quietly bolting on revenue-bearing features that compete with Stripe-adjacent SMB tools. Payments is the most directional move in years.
◆ Prediction
Expect deeper payments integration next — recurring billing tied to opportunities, dunning workflows from the contact record, and likely a payments-driven pricing tier that monetizes transaction volume rather than seats.
Salesforce
10.0CRM
Salesforce's tracked feed is its marketing blog — Agentforce positioning, not shipping notes.
◆ Current state
The feed SparkPulse tracks for Salesforce is the company's marketing blog, so the recent window is thought-leadership and customer stories rather than product releases. The consistent through-line is Agentforce: autonomous AI agents for service and sales, framed as the company's center of gravity. One genuine release (the Summer '26 platform update) sits just outside the top of this window; everything above it is brand and education content.
◆ Where it's heading
Salesforce is anchoring its narrative on agentic AI, repeatedly framing legacy patterns — Open CTI telephony, manual lead qualification, slow loan origination — as problems Agentforce supersedes. The publishing cadence is high, but what's visible here is positioning velocity, not product velocity. Actual capability changes are landing in the platform release notes, which this feed doesn't capture.
◆ Prediction
Expect continued Agentforce-centric messaging tied to the Summer '26 release; the next concrete product signal will surface through platform release notes rather than this blog feed.
Alternatives to Act and Salesforce
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Act or Salesforce.
Cognism
Cognism's crawled feed is SEO blog content on data enrichment, not releases
Twenty
Twenty's v2.16 bundles a partner marketplace, AI workflow tooling, and a standalone UI package.
NetHunt CRM
NetHunt's feed is Gmail/CRM how-to and SEO content, not a product changelog.
Vendasta
Vendasta's tracked feed is an agency-marketing blog, not a product changelog.
ReachInbox
ReachInbox's tracked feed is cold-email SEO content, not a release log.
See all Act alternatives → · See all Salesforce alternatives →
Recent activity from Act and Salesforce
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1mo agoActAccept Payments with Act! Advantage ⚡
- 2mo agoActAccept Payments with Act! Advantage
- 2mo agoActNotification Center and List Experience Enhancements
- 2mo agoActNotification Center and List Experience Enhancements Date of Release 02/27/26 This update enhances usability across Act!
- 2mo agoActNotification Center and Added Email Campaign Support
- 2mo agoActNotification Center and Email Campaign Support
Frequently asked questions
What is the difference between Act and Salesforce?
They serve adjacent needs but don't currently overlap on shipped themes. Salesforce is currently shipping more aggressively (velocity 10.0 vs 6.3), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Act better than Salesforce?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Salesforce is currently shipping more aggressively (velocity 10.0 vs 6.3), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Act?
Top Act alternatives in CRM are ranked by recent ship velocity. Browse the "Act alternatives" section above for the current picks, or visit /alternatives/act for the full list with editorial commentary on each.
What are the best alternatives to Salesforce?
Top Salesforce alternatives in CRM are ranked by recent ship velocity. Browse the "Salesforce alternatives" section above for the current picks, or visit /alternatives/salesforce for the full list with editorial commentary on each.