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Comparison · CRM

Act vs Twenty

A side-by-side editorial comparison of Act and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.

Act vs Twenty: at a glance

FeatureActTwenty
SectorCRMCRM
Velocity score6.37.5
Sparks · 30d00
Top themescrm, payments, ux modernization, smbauth-hardening, open-source-crm, dependency-security, oauth
Last editorial update3mo ago20h ago
WebsiteVisit →Visit →

What is Act?

Act! pivots from CRM-only to payment processor while modernizing its Cloud UX.

Act! is in the middle of a methodical Cloud modernization, rebuilding list views, navigation, and notifications to match the consistency users expect from modern CRMs. Alongside that polish work, Act! has just shipped Act! Payments via Propelr — turning the CRM into a place where credit card transactions close, not just leads. The product is still recognizably a small-business CRM, but its surface area is widening.

Read the full Act trajectory →

What is Twenty?

Twenty is spending its release cycles on auth hardening, not CRM features.

The last six releases are dominated by security and platform work: CVE-driven dependency bumps flagged by container image scanning, a migration of web auth off localStorage token pairs onto httpOnly cookie sessions, captcha and throttling on password reset, and per-user enforcement of OAuth application authorizations. Product-visible change is thin by comparison — an admin panel chat list and a handful of default-value corrections.

Read the full Twenty trajectory →

Act vs Twenty: editorial side-by-side

Act logo
Act
CRM
6.3

Act! pivots from CRM-only to payment processor while modernizing its Cloud UX.

◆ Current state

Act! is in the middle of a methodical Cloud modernization, rebuilding list views, navigation, and notifications to match the consistency users expect from modern CRMs. Alongside that polish work, Act! has just shipped Act! Payments via Propelr — turning the CRM into a place where credit card transactions close, not just leads. The product is still recognizably a small-business CRM, but its surface area is widening.

◆ Where it's heading

The release cadence shows two parallel tracks: weekly UX rationalization (notification center, list parity, faster task editing) and category expansion through embedded financial services. Act! is following the same playbook HubSpot and Pipedrive have run — keep the legacy users happy with quality-of-life work while quietly bolting on revenue-bearing features that compete with Stripe-adjacent SMB tools. Payments is the most directional move in years.

◆ Prediction

Expect deeper payments integration next — recurring billing tied to opportunities, dunning workflows from the contact record, and likely a payments-driven pricing tier that monetizes transaction volume rather than seats.

T7.5

Twenty is spending its release cycles on auth hardening, not CRM features.

◆ Current state

The last six releases are dominated by security and platform work: CVE-driven dependency bumps flagged by container image scanning, a migration of web auth off localStorage token pairs onto httpOnly cookie sessions, captcha and throttling on password reset, and per-user enforcement of OAuth application authorizations. Product-visible change is thin by comparison — an admin panel chat list and a handful of default-value corrections.

◆ Where it's heading

This is what a project looks like when it starts preparing for scrutiny it did not previously face. Moving session tokens out of JavaScript-reachable storage and recording OAuth grants per user are compliance-shaped changes, not feature work. Worth noting for anyone reading the cadence: the release train publishes each version twice, once under a twenty/ tag and once under sdk/, so the apparent volume is roughly double the actual release count.

◆ Prediction

The hardening streak points toward enterprise readiness — audit logging or SSO is the natural next item, given that per-user OAuth authorization and cookie-based sessions are already in place.

Alternatives to Act and Twenty

Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Act or Twenty.

See all Act alternatives → · See all Twenty alternatives →

Recent activity from Act and Twenty

Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.

  1. 1d agoTwentyRestore install-apps onboarding step when job enqueue fails
  2. 1d agoTwentySDK tag for the v2.30.0 onboarding recovery fix
  3. 4d agoTwentyAdmin panel gains a chat list with onboarding filters
  4. 6d agoTwentytwenty/v2.28.0: Bump vulnerable dependencies flagged by ECR image scanning (#23813)
  5. 7d agoTwentyWeb auth moves from localStorage tokens to httpOnly cookie sessions
  6. 7d agoTwentyDefault workspaceMember openRecordIn on non-upgraded workspaces
  7. 3mo agoActAccept Payments with Act! Advantage
  8. 3mo agoActAccept Payments with Act! Advantage
  9. 3mo agoActNotification Center and List Experience Enhancements
  10. 3mo agoActNotification Center and List Experience Enhancements Date of Release 02/27/26 This update enhances usability across Act!
  11. 4mo agoActNotification Center and Added Email Campaign Support
  12. 4mo agoActNotification Center and Email Campaign Support

Frequently asked questions

What is the difference between Act and Twenty?

They serve adjacent needs but don't currently overlap on shipped themes. Twenty is currently shipping more aggressively (velocity 7.5 vs 6.3), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.

Is Act better than Twenty?

Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Twenty is currently shipping more aggressively (velocity 7.5 vs 6.3), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.

What are the best alternatives to Act?

Top Act alternatives in CRM are ranked by recent ship velocity. Browse the "Act alternatives" section above for the current picks, or visit /alternatives/act for the full list with editorial commentary on each.

What are the best alternatives to Twenty?

Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty for the full list with editorial commentary on each.