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Comparison · Meetings
3CX vs Element Call
A side-by-side editorial comparison of 3CX and Element Call — release velocity, themes, recent moves, and the top alternatives to consider.
3CX vs Element Call: at a glance
What is 3CX?
3CX sets the end of 2026 to switch off its own transcription service.
3CX is closing its bundled AI services and moving customers to AI they run or connect themselves. On November 13 it confirmed its transcription service switches off at the end of 2026, with ENT+ subscriptions moving to AI Edition. V20 Update 10 fills in the replacement: Grok support, MCP, improved AI agents and local transcription on a Mac, plus simpler audio conferencing, a pop-out dialer and delegated call recording review.
What is Element Call?
Element Call publishes an experimental React component that renders in the host page, not an iframe.
Element Call ships release candidates every few weeks, and the 0.28.1 line moved fast this week. rc.3 starts publishing @element-hq/element-call-component to npm, an experimental way to render calls in a host page instead of an iframe. rc.2 backports fixes for media from one participant being lost after another joins. rc.1 added remote-SFU fallback and LiveKit transport migration.
3CX vs Element Call: editorial side-by-side
3CX
6.3MEETINGS
3CX sets the end of 2026 to switch off its own transcription service.
◆ Current state
3CX is closing its bundled AI services and moving customers to AI they run or connect themselves. On November 13 it confirmed its transcription service switches off at the end of 2026, with ENT+ subscriptions moving to AI Edition. V20 Update 10 fills in the replacement: Grok support, MCP, improved AI agents and local transcription on a Mac, plus simpler audio conferencing, a pop-out dialer and delegated call recording review.
◆ Where it's heading
Update 10 widens the choice of AI provider and moves more processing onto hardware customers own, while adding manager controls around recordings. The release is shipping in pieces through how-to posts rather than one changelog.
◆ Prediction
Expect Update 10 to reach general release and more posts on the self-hosted AI Server ahead of the January 2027 licence conversion.
Element Call
5.0MEETINGS
Element Call publishes an experimental React component that renders in the host page, not an iframe.
◆ Current state
Element Call ships release candidates every few weeks, and the 0.28.1 line moved fast this week. rc.3 starts publishing @element-hq/element-call-component to npm, an experimental way to render calls in a host page instead of an iframe. rc.2 backports fixes for media from one participant being lost after another joins. rc.1 added remote-SFU fallback and LiveKit transport migration.
◆ Where it's heading
After finishing the MatrixRTC protocol cutover in August, the team is working on the transport layer and on how Element Call gets embedded. A React component alongside the widget, Android and SwiftPM packages, plus the MatrixRTC SDK from rc.1, suggests the calling stack is meant to be reused in other apps.
◆ Prediction
Expect a 0.28.1 final soon after these quick candidates; how long the React component stays experimental isn't clear from the entries.
Alternatives to 3CX and Element Call
Other Meetings products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either 3CX or Element Call.
Eventcombo
Eventcombo adds webinar demo checklists to its 2027 buyer guides.
Fourwaves
Fourwaves doubles Free plan submissions to 50 and reworks reviewer assignment.
JW Player
JW Player's Android SDK 4.28 adds live Chromecast and new background audio controls.
Nextcloud Talk
Nextcloud Talk v23.0.14 fixes Firefox video and keeps v25 waiting at RC3.
Kurento
Kurento's JavaScript client gets a 7.3.1 point release with no notes.
See all 3CX alternatives → · See all Element Call alternatives →
Recent activity from 3CX and Element Call
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 20h ago3CX3CX Transcription Service to be Switched Off End of 2026
- 1d ago3CXStop Selling Features. Start Selling Business Outcomes
- 1d ago3CXDelegate Call Recording Review and Protect Sensitive Calls in 3CX V20 Update 10
- 2d ago3CXV20 U10 Extending Our AI Lead: Improved Agents, MCP, and Local Transcription on a Mac
- 3d ago3CXTest Where Calls Go When Your 3CX AI Agent Is Unavailable
- 4d ago3CXSize Your 3CX AI Server for Today, Scale It for Tomorrow
- 14d agoElement Callv0.28.1-rc.3: experimental React component published to npm
- 15d agoElement Callv0.28.1-rc.2 backports fix for lost participant media
- 18d agoElement CallElement Call 0.28.1 rc adds remote-SFU fallback and LiveKit migration
- 1mo agoElement CallQuick audio menu, bell reaction sound and redacted analytics IDs
- 1mo agoElement Callv0.26.1-rc.1
- 2mo agoElement Callv0.26.0-rc.2
Frequently asked questions
What is the difference between 3CX and Element Call?
They serve adjacent needs but don't currently overlap on shipped themes. 3CX is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is 3CX better than Element Call?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. 3CX is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Meetings products to evaluate alongside.
What are the best alternatives to 3CX?
Top 3CX alternatives in Meetings are ranked by recent ship velocity. Browse the "3CX alternatives" section above for the current picks, or visit /alternatives/3cx for the full list with editorial commentary on each.
What are the best alternatives to Element Call?
Top Element Call alternatives in Meetings are ranked by recent ship velocity. Browse the "Element Call alternatives" section above for the current picks, or visit /alternatives/element-call for the full list with editorial commentary on each.