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Comparison · Meetings
3CX vs Element Call
A side-by-side editorial comparison of 3CX and Element Call — release velocity, themes, recent moves, and the top alternatives to consider.
3CX vs Element Call: at a glance
What is 3CX?
3CX hardens V20 Update 9 around AI-agent calling while extending enterprise security and deployment surface.
3CX is in the late-stage RC cycle for V20 Update 9, with RC2 and RC3 shipping in two weeks alongside Proxmox autodeployment, remote syslog forwarding for enterprise security, and how-to content on structuring AI agent knowledge sources. The earlier Update 9 RC introduced xAI Grok 4.3 for transcription, so the broader release is an AI-agent-plus-enterprise-hardening package.
What is Element Call?
Element Call matures its mobile and embedded video experience across steady RC releases.
Element Call, the Matrix-native group video calling app, is iterating through rapid release candidates on its 0.19–0.20 line. The consistent thread is mobile and embedded maturation: edge-to-edge display, portrait one-on-one layouts, native Android back-gesture handling, a fast participant switcher, and a Promise.withResolvers polyfill for older WebViews. Group voice-call intents and legacy-JWT delayed-event delegation round out the work, alongside ongoing call-reliability fixes.
3CX vs Element Call: editorial side-by-side
3CX
5.0MEETINGS
3CX hardens V20 Update 9 around AI-agent calling while extending enterprise security and deployment surface.
◆ Current state
3CX is in the late-stage RC cycle for V20 Update 9, with RC2 and RC3 shipping in two weeks alongside Proxmox autodeployment, remote syslog forwarding for enterprise security, and how-to content on structuring AI agent knowledge sources. The earlier Update 9 RC introduced xAI Grok 4.3 for transcription, so the broader release is an AI-agent-plus-enterprise-hardening package.
◆ Where it's heading
3CX is methodically wrapping AI-agent calling into its enterprise PBX story rather than building a separate product around it, leaning on its self-hosted footprint and partner-channel install base. The pairing of agentic capabilities with Proxmox-friendly deployment and SIEM-friendly syslog signals where the buyer lives: self-managed mid-market IT shops that want AI features without ceding control to a cloud-only competitor.
◆ Prediction
Expect V20 Update 9 GA shortly with the xAI agent capabilities promoted heavily, followed by partner-channel enablement content and case studies. Knowledge-source authoring tooling will likely get more attention as customers struggle to operationalize the AI agent feature on noisy CRM data.
Element Call
5.0MEETINGS
Element Call matures its mobile and embedded video experience across steady RC releases.
◆ Current state
Element Call, the Matrix-native group video calling app, is iterating through rapid release candidates on its 0.19–0.20 line. The consistent thread is mobile and embedded maturation: edge-to-edge display, portrait one-on-one layouts, native Android back-gesture handling, a fast participant switcher, and a Promise.withResolvers polyfill for older WebViews. Group voice-call intents and legacy-JWT delayed-event delegation round out the work, alongside ongoing call-reliability fixes.
◆ Where it's heading
Development is balanced between features and fixes but weighted toward making Element Call work well as an embedded, mobile widget inside Matrix clients — layout, input handling, and compatibility with constrained WebViews. The RC-heavy cadence signals careful stabilization rather than big-bang releases. Expect the mobile and embedded surface to keep filling in.
◆ Prediction
Next releases will likely continue hardening the embedded and mobile experience — more layout, switcher, and WebView-compatibility work — toward a stable 0.20 cut.
Alternatives to 3CX and Element Call
Other Meetings products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either 3CX or Element Call.
Webex
Webex leans into agentic collaboration at Cisco Live 2026, heavier on positioning than shipped features.
Eventscase
Eventscase is pushing AI for events via its EVA WhatsApp assistant and a fresh whitepaper, on top of a steady MICE content drumbeat.
Intermedia
Intermedia's public feed is a UCaaS buyer-research SEO program, not a product changelog.
Mux
Mux is pivoting from video infrastructure to hosted AI workflows, with Robots as the new center of gravity.
Nextcloud Talk
Nextcloud Talk 24 is heading toward GA — permanent rooms, noise suppression, richer conversation organisation.
See all 3CX alternatives → · See all Element Call alternatives →
Recent activity from 3CX and Element Call
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoElement Callv0.20.1-rc.1: WebView compatibility polyfill and fixes
- 1d ago3CXV20 Update 9 Release Candidate 3
- 5d ago3CXProxmox Autodeployment
- 9d ago3CXStructuring your 3CX AI Agent’s Knowledge Sources
- 12d ago3CXRemote Syslog: Enterprise-Grade Security Monitoring for Your 3CX PBX
- 13d ago3CXV20 Update 9 Release Candidate 2
- 14d agoElement Callv0.20.0-rc.1: fast switcher and portrait 1:1 layout
- 19d ago3CX3CX Forum Top Contributors of Q1 2026
- 23d agoElement Callv0.19.3: edge-to-edge display and sync grace period
- 1mo agoElement Callv0.19.2: group voice-call intents and footer rework
- 1mo agoElement Callv0.19.1-rc2: fix joiner media-publish race
Frequently asked questions
What is the difference between 3CX and Element Call?
They serve adjacent needs but don't currently overlap on shipped themes. 3CX and Element Call are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is 3CX better than Element Call?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. 3CX and Element Call are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Meetings products to evaluate alongside.
What are the best alternatives to 3CX?
Top 3CX alternatives in Meetings are ranked by recent ship velocity. Browse the "3CX alternatives" section above for the current picks, or visit /alternatives/3cx for the full list with editorial commentary on each.
What are the best alternatives to Element Call?
Top Element Call alternatives in Meetings are ranked by recent ship velocity. Browse the "Element Call alternatives" section above for the current picks, or visit /alternatives/element-call for the full list with editorial commentary on each.