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3CX

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Velocity7.5

Business phone system, video conferencing, and live chat

www.3cx.com ↗

3CX is opening the PBX to agents while its feed fills with awards and academy news

voipself-hostedmcpai-agentspbx-administrationmarketing-content
◆Current state
3CX is a self-hosted business phone system, and its feed mixes real releases with marketing. The releases have been solid and specific: an MCP server for managing the PBX from an AI client, a choice of SendGrid or Zoho for system email, department-level music on hold. Around them sit a G2 badge announcement, an academy launch and a walkthrough for adding a customer service AI agent to an existing setup.
◆Where it's heading
The AI thread is the one with direction. An MCP server for the PBX makes administration something an assistant performs rather than a console task, and the customer-service agent guide extends the same idea to the call path itself. The rest is steady administrative polish — email provider choice, per-department hold music — which is what a self-hosted product ships between larger moves. The award and academy posts carry no product content and should not be read as cadence.
◆Prediction
With an MCP server for administration and a documented path for a customer service agent, the obvious gap is the two meeting — call handling driven by the same MCP surface rather than a separately configured agent.

◆Recent moves

  1. 1d ago

    3CX Earns 39 Badges in G2 Fall 2026 Reports

    A G2 badge announcement. Marketing content in a feed that also carries real releases, which is why this one cannot be read by cadence alone.

    View source ↗
  2. 2d ago

    Choose SendGrid or Zoho as your 3CX System Email Provider

    System email can now be sent through SendGrid or Zoho. Administrative choice for self-hosted operators who were previously stuck with the default path.

    View source ↗
  3. 5d ago

    Department Music on Hold Comes to 3CX

    Music on hold becomes configurable per department. Small, and typical of the polish shipped between the AI releases.

    View source ↗
  4. 6d ago

    New 3CX Academy Is Now Live

    A 3CX Academy launch. Enablement content rather than product change.

    View source ↗
  5. 7d ago

    3CX MCP Server: Manage Your PBX With AI

    ⚡ SPARK

    The MCP server that lets an AI client manage the PBX. It is the release the rest of this feed's AI work builds around, and the reason the customer service agent guide reads as a direction rather than a one-off.

    View source ↗
  6. 8d ago

    Adding a 3CX Customer Service AI Agent Into Your Workflow

    A walkthrough for adding a customer service AI agent to an existing 3CX deployment. Documentation of an integration path rather than a shipped capability.

    View source ↗