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OneDesk

SUPPORT
Velocity0.0

Combined helpdesk and project management software with ticketing and customer portals

onedesk.com ↗

OneDesk is layering AI and new channels onto its all-in-one help desk.

help-deskai-assistcustomer-portalticketingvoiceall-in-one
◆Current state
OneDesk keeps consolidating ticketing, projects, and customer portals into one tool. Recent releases added multiple customer-facing help centers, AI ticket summaries and knowledge-base generation via its Odie bot, a UI redesign, and inbound voice support. Release cadence is roughly monthly but uneven.
◆Where it's heading
The direction is breadth: more customer-facing surfaces (multi help center, mobile portals, voice) and AI assistance folded into support workflows. OneDesk is positioning as the single system a small team runs support and delivery from, rather than specializing.
◆Prediction
Expect continued expansion of Odie's AI features and more customer-portal configurability, following the pattern of the last several releases.

◆Recent moves

  1. 2mo ago

    Multiple customer-facing help centers (beta)

    Adds the ability to run multiple help centers, each with its own customer apps, widgets, and login. Extends OneDesk's push toward configurable, multi-audience customer surfaces.

    View source ↗
  2. 5mo ago

    Odie AI adds ticket summaries and KB article generation

    OneDesk's Odie bot gains ticket and task summarization plus knowledge-base article generation. Useful, though AI summarization is now baseline for help desks rather than a differentiator.

    View source ↗
  3. 9mo ago

    UI redesign with a customizable app sidebar

    A cleaner interface and a configurable left sidebar letting users control which apps show. Housekeeping that supports the all-in-one breadth.

    View source ↗
  4. 1y ago

    OneDesk Voice adds inbound call-center support

    OneDesk Voice brings basic call-center intake into the ticketing system, centralizing another support channel. Part of the multi-channel consolidation.

    View source ↗
  5. 1y ago

    New per-user dashboard with widgets and KPIs

    A personal home dashboard surfacing widgets and KPIs per user, improving at-a-glance visibility across the suite.

    View source ↗
  6. 1y ago

    We’ve improved our Mobile-Friendly customer portal applications

    Restyled, faster mobile-friendly customer portal apps giving external users a central hub for tickets, forms, and articles. Incremental portal polish.

    View source ↗