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Dialpad

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Velocity1.7

AI-powered cloud communications platform

www.dialpad.com ↗

April release batches a broad UCaaS and contact-center refresh; recent feed has scrape noise.

ucaascontact-centerios-redesignai-scorecardswfmbranding
◆Current state
On April 4 Dialpad pushed a wide release touching iOS UX (new calling experience, faster message catch-up), contact-center tooling (AI Scorecard multiple choice, follow-up questions, WFM schedule notifications via Dialbot), workplace plumbing (3-digit extensions, channel sort by priority, follow-up reminders), and branding (co-branded app header). Two later entries in the feed are not releases — they are website CTAs ("Call sales", "Or explore our suggestions") captured by the changelog scraper. Real cadence is therefore one batched release plus subsequent silence.
◆Where it's heading
The April batch shows simultaneous investment across the UCaaS surface (messaging, channels, app branding) and the contact-center surface (AI Scorecard depth, WFM adherence). The pattern of bundling channel-by-channel improvements suggests Dialpad is positioning the whole platform as a single integrated suite rather than componentizing UCaaS and CCaaS as separate stories.
◆Prediction
Expect the next visible release to extend AI Scorecards toward the agent-coaching loop — answers driving recommended actions, links to specific call moments, or auto-generated coaching plans. iOS UX investment will likely propagate to Android.

◆Recent moves

  1. 2mo ago

    Scrape artifact: "Call sales" CTA

    Not a release — appears to be a website call-to-action button captured by the changelog scraper. No product change.

  2. 2mo ago

    Scrape artifact: "Explore suggestions" CTA

    Another website-element scrape rather than a release entry. No product change.

  3. 2mo ago

    iOS New Calling Experience

    Ground-up redesign of the iOS calling UI to align more closely with the native iOS calling experience. A meaningful UX investment that lowers friction for the most-used surface in a phone app.

  4. 2mo ago

    AI Scorecard question enhancements

    AI Scorecards add multiple-choice answers and optional non-scoring follow-up questions, giving managers more context without inflating scores. Tightens the QA loop without changing its quantitative shape.

  5. 2mo ago

    Set reminders to follow up

    Date-and-time reminders for revisiting messages — a small but expected workflow primitive that catches up Dialpad's messaging surface to standards in collaboration tools.

  6. 2mo ago

    Co-brand your Dialpad App

    Co-branding via a customer logo in the app header. An admin-tier polish feature that helps Dialpad sell into customers who want internal-tools-style consistency without losing the underlying app identity.