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Canny

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Velocity5.0

Canny's Autopilot now captures bugs, pricing and usability feedback, not only feature requests

feedback-captureautopilotideas-workflowsecuritygoogle-meet
◆Current state
Autopilot can now extract bugs, pricing feedback and usability issues as well as feature requests, tagging each idea by type. Google Meet joined its call sources in September, and the ideas tab gained inline action fields and customer segmentation. Admins can follow ideas, and two-factor authentication arrived with an owner-level requirement. Most of this is available on all plans.
◆Where it's heading
Capture is still widening, but in a new direction: past more sources and into more kinds of feedback. The newer work also starts to fill what was thin before, since action fields and segments change how teams act on ideas once they are in. Security controls such as required 2FA show the product is meeting the needs of larger teams.
◆Prediction
Filtered views by feedback type suggest reporting will follow, tying bug and pricing feedback to revenue as the existing reporting does for ideas. Further call and support sources are also likely.

◆Recent moves

  1. 14d ago

    Two-factor authentication for admins

    Admins can turn on 2FA and owners can require it, with SSO teams exempt. This is table-stakes security, and it comes as Canny handles more customer call data.

  2. 15d ago

    Feedback types for Autopilot

    Autopilot now tags bugs, pricing feedback and usability issues alongside feature requests. It widens the capture arc from where feedback comes from to what kind of feedback is kept, moving Canny closer to a general voice-of-customer tool.

  3. 1mo ago

    Ideas tab: Action fields and segmentation

    Action fields let teams move, merge or push ideas from the table, and segments focus a view on a customer group. This is decision-side work, the part of the product that had lagged behind capture.

  4. 1mo ago

    Follow ideas

    Admins can follow an idea and get notified on new insights or status changes. It is a small workflow addition that helps as Autopilot creates more ideas with no one watching.

  5. 1mo ago

    Google Meet for Autopilot

    Google Meet joins Autopilot's call sources, with a 30-day backfill and selection of up to 10 Google Groups. It is another capture surface, the pattern the earlier Fireflies, Fathom and Grain work set.

  6. 3mo ago

    @Canny in Slack

    ⚡ SPARK

    The Slack integration stops being a command surface and becomes a conversational one, which is the clearest expression yet of the capture-anywhere arc running through Autopilot and the call integrations. It is also the first agent Canny operates itself rather than exposing through MCP for someone else's assistant to call.