LoginSign Up
← Back to all sparks
C

Canny

SUPPORT
Velocity6.3

Canny is quietly turning customer conversations into a feedback pipeline nobody has to maintain.

feedback managementautopilotcall capturerevenue attributionmcpintegrations
◆Current state
Canny has moved past being a feedback board into automated capture. Autopilot now ingests external calls through Fireflies, Fathom and Grain, matching insights to existing ideas or creating new ones without manual triage. Alongside that, reporting was rebuilt to tie feedback to revenue, and the MCP server has grown past 55 tools across ideas, groups, users and portal.
◆Where it's heading
Two threads are converging: get feedback in without human effort, and attach money to it. The call integrations remove the collection burden, while CRM opportunity linking and the churned-revenue and sales-pipeline reports make the case that a given idea is worth building. Each new meeting-recorder integration is the same capability reaching another workflow rather than a new direction.
◆Prediction
Expect more capture sources on the same Autopilot pattern — support inboxes or additional recorders — and deeper revenue attribution in reporting, since that is where the two threads meet.

◆Recent moves

  1. 7h ago

    Fireflies.ai for Autopilot

    Fireflies joins Fathom and Grain as a source Autopilot can pull external call feedback from, backfilling 30 days and then syncing continuously. The third provider on an existing capability rather than a new one, widening how many teams can use it without changing what it does.

  2. 12d ago

    Fathom and Grain for Autopilot

    The originating build for external-call capture, connecting Fathom and Grain so Autopilot turns customer conversations into ideas and insights automatically. This established the pattern the Fireflies integration later followed.

  3. 20d ago

    View sharing

    Views gain ownership and per-teammate access levels, with new views private by default and existing ones left unchanged. Governance work aimed at larger admin teams accumulating many views.

  4. 22d ago

    Upgraded reporting tab

    ⚡ SPARK

    Reporting was reorganized into Ideas, Autopilot and Portal sections and given reports that attach revenue to feedback — customer requests with renewal risk, linked sales pipeline, and features ranked by churned revenue. It reframes the product from collecting feedback to arguing what it is worth.

  5. 27d ago

    Link Canny Ideas to Linear Projects

    The Linear integration extends from Issues to Projects, letting ideas link to a project and keep statuses in sync. Useful for teams whose roadmap items span more than a single issue.

  6. 1mo ago

    Relative date filtering for ideas

    Relative date filters let views scope themselves to rolling windows and stay current as time passes, with presets for common ranges. A small change that makes saved triage views maintain themselves.