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Assembled

SUPPORT
Velocity6.3

Workforce management and scheduling for support teams

www.assembled.com ↗

Assembled is bolting agentic AI onto workforce management, one surface at a time.

workforce-managementai-agentsmcpcustomer-supportintegrations
◆Current state
Assembled has moved from scheduling-and-forecasting WFM into an AI operations layer for support teams. Recent releases add an MCP server, agent-identity tooling, AI experience scoring, and integrations with Five9 and Genesys. The throughline is managing AI agents alongside human ones in a single platform.
◆Where it's heading
The product is positioning around "agentic WFM" — treating AI agents as a workforce to be staffed, evaluated, and governed. The MCP server lets managers query and act on live data through any AI assistant, pushing Assembled toward a conversational control plane rather than a dashboard.
◆Prediction
Expect deeper agent-evaluation tooling and more contact-center integrations, extending AI Experience Scores and the MCP surface across more of the human-plus-AI workflow.

◆Recent moves

  1. 14d ago

    Introducing the Assembled MCP

    ⚡ SPARK

    The MCP server turns Assembled's live WFM data into something any AI assistant can query and act on, consistent with the platform's shift from dashboard to conversational control plane.

    View source ↗
  2. 28d ago

    Introducing the Assembled Mobile Agent Experience

    A mobile-first surface for schedules, shifts, and requests extends Assembled to frontline agents, broadening who touches the platform beyond planners.

    View source ↗
  3. 1mo ago

    Introducing Knowledge Opportunities

    Surfacing knowledge gaps that degrade AI performance fits the agentic-WFM arc: Assembled is instrumenting the inputs that make support AI work, not just the staffing around it.

    View source ↗
  4. 1mo ago

    Assembled + Five9: Agentic WFM for Intelligent CX

    The Five9 integration extends agentic WFM into a major contact-center stack, continuing the push to manage AI and human agents wherever support runs.

    View source ↗
  5. 2mo ago

    What We Learned Running Voice AI in Support | Assembled

    A retrospective on running its own voice AI in support; useful positioning, but not a product change.

    View source ↗
  6. 2mo ago

    Introducing Brand Studio

    Brand Studio centralizes AI agent identities across chat, voice, email, and copilot, complementing the evaluation and integration work as Assembled builds out the agent-management layer.

    View source ↗