Spiceworks
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Comparison · Support
Hatz AI vs Zoho Assist
A side-by-side editorial comparison of Hatz AI and Zoho Assist — release velocity, themes, recent moves, and the top alternatives to consider.
Hatz AI vs Zoho Assist: at a glance
| Feature | Hatz AI | Zoho Assist |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 7.5 | 0.0 |
| Sparks · 30d | 2 | 0 |
| Top themes | msp, ai-agents, automation, governance | remote-support, session-analytics, mfa, unattended-access |
| Last editorial update | 1d ago | 12d ago |
| Website | — | Visit → |
What is Hatz AI?
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
What is Zoho Assist?
Zoho Assist adds session analysis and MFA for unattended access.
Zoho Assist's 2026 releases add depth to a mature remote-support product. Session Highlights analyzes completed sessions for the applications used and actions taken, Secure Connect adds MFA to unattended access, and an updated Quick Support plugin removes the steps needed to start a session.
Hatz AI vs Zoho Assist: editorial side-by-side
Hatz AI
7.5SUPPORT
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
◆ Current state
Hatz is a multi-model AI platform sold through MSPs. Hatz 2.0, released November 12, merges its Auto tiers into one Auto mode that plans each task, splits it across parallel helpers, works in websites through a controlled browser and saves finished work as repeatable automations. A Vault keeps API keys out of the model's view, and chats can run for up to three hours unattended. The same day added an itemised Subscription Overview for MSP billing and Claude Fable 5.2 and Gemini 4 Carbon in the model catalog, a week after Spaces and the AI Gateway.
◆ Where it's heading
Hatz is moving from a model picker with workflows to an agent runtime that MSPs govern. The November 6 gateway put outside coding agents under Hatz controls; Hatz 2.0 makes its own chat an agent, with approvals, credentials handling and billing visibility for the MSP layer.
◆ Prediction
Expect the next releases to give MSP admins finer controls over agent runs, such as per-role approval policies, browser site limits and credit caps for automations.
Zoho Assist
0.0SUPPORT
Zoho Assist adds session analysis and MFA for unattended access.
◆ Current state
Zoho Assist's 2026 releases add depth to a mature remote-support product. Session Highlights analyzes completed sessions for the applications used and actions taken, Secure Connect adds MFA to unattended access, and an updated Quick Support plugin removes the steps needed to start a session.
◆ Where it's heading
The product is moving from connecting a technician to learning from the connection. Session Highlights is the first step toward analytics on support work, while Secure Connect answers the credential risk that unattended access carries.
◆ Prediction
Expect Session Highlights to feed reporting or ticket tools inside Zoho. Technician-facing assistance during a session would be the natural follow-on, though no entry shows it yet.
Alternatives to Hatz AI and Zoho Assist
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Hatz AI or Zoho Assist.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Hatz AI alternatives → · See all Zoho Assist alternatives →
Recent activity from Hatz AI and Zoho Assist
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoHatz AISubscription Overview, Claude Fable 5.2, Gemini 4 Carbon, Activate Updates
- 2d agoHatz AIMajor Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault ⚡
- 8d agoHatz AIHatz Spaces, AI Gateway, Per-User Usage Reporting, Draw.io File Support ⚡
- 15d agoHatz AIHatz Skills, Google Calendar & Slack Integrations, GPT-6.1 Terra, Reflection Beam
- 22d agoHatz AIDecide Steps in Workflows, Response Feedback in Chats, IT Glue Integration, Password-Protected Artifact Links, Shadow AI Scan Reports & More
- 29d agoHatz AINew Left-Hand Navigation, Claude Haiku 5.5, Gemini 4 Argon, Model Catalog Maintenance, Compact Tool Calls in Chat
- 4mo agoZoho AssistTurn every support session into a data point that works for you
- 5mo agoZoho AssistSecure Connect in Zoho Assist: How MFA closes the credential gap in unattended access
- 5mo agoZoho AssistTransforming remote assistance with Zoho Assist Quick Support plugin
- 10mo agoZoho AssistRecap 2025: Zoho Assist
- 1y agoZoho AssistFour years strong: Zoho Assist wins Customers’ Choice 2025 in the Remote Desktop Category
- 1y agoZoho AssistAutomate your remote support workflows with Zoho Assist and Zapier integration
Frequently asked questions
What is the difference between Hatz AI and Zoho Assist?
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 0.0), with 2 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Hatz AI better than Zoho Assist?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 0.0), with 2 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.
What are the best alternatives to Zoho Assist?
Top Zoho Assist alternatives in Support are ranked by recent ship velocity. Browse the "Zoho Assist alternatives" section above for the current picks, or visit /alternatives/zoho-assist for the full list with editorial commentary on each.