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Comparison · Collab

Document360 vs Tella

A side-by-side editorial comparison of Document360 and Tella — release velocity, themes, recent moves, and the top alternatives to consider.

Document360 vs Tella: at a glance

FeatureDocument360Tella
SectorCollabCollab, Meetings
Velocity score7.56.3
Sparks · 30d10
Top themesknowledge-base, documentation, collaborative-editing, api-platformvideo recording, editor redesign, free tier, ai assistant
Last editorial update7d ago4mo ago
WebsiteVisit →

What is Document360?

Document360 ships collaborative editing and API v3 with OAuth 2.0 in back-to-back releases.

Document360 has shipped two major capability expansions in consecutive August releases: v12.8.2 introduced API v3 with OAuth 2.0 authentication and scoped API keys (the product's largest API overhaul to date), and v12.8.4 added real-time collaborative editing allowing multiple contributors to work on the same article simultaneously. The surrounding releases improved the AI assistant analytics layer (Eddy AI unanswered query tracking) and redesigned the navigation and publishing UX.

Read the full Document360 trajectory →

What is Tella?

Tella adds a Free plan, redesigns the editor, and broadens distribution into Intercom and beyond.

Tella is in a sustained editor-polish-plus-distribution cycle. The big change: a Free plan now sits alongside Pro, paired with an in-product AI support assistant. The editor was redesigned with a left-side toolbar, lighter UI, and a new transcript sidebar. New layouts (50/50 split) and finer camera-bubble positioning (3×3 grid plus three sizes across orientations) give creators more compositional control. Distribution widens with an Intercom Help Center integration and a refreshed tella.com.

Read the full Tella trajectory →

Document360 vs Tella: editorial side-by-side

D7.5

Document360 ships collaborative editing and API v3 with OAuth 2.0 in back-to-back releases.

◆ Current state

Document360 has shipped two major capability expansions in consecutive August releases: v12.8.2 introduced API v3 with OAuth 2.0 authentication and scoped API keys (the product's largest API overhaul to date), and v12.8.4 added real-time collaborative editing allowing multiple contributors to work on the same article simultaneously. The surrounding releases improved the AI assistant analytics layer (Eddy AI unanswered query tracking) and redesigned the navigation and publishing UX.

◆ Where it's heading

Document360 is clearly targeting enterprise knowledge base teams: OAuth 2.0 on the API enables secure SSO-gated integrations, collaborative editing removes a key friction point for team-based documentation, and unanswered query analytics gives content managers data to prioritize gaps. The product is closing the gap to Confluence and Notion on collaboration and integration depth.

◆ Prediction

Expect role-based collaborative editing permissions (view-only, comment, edit) and API v3 expansion to cover content lifecycle endpoints — the OAuth infrastructure is the foundation for third-party workflow integrations.

T
Tella
COLLABMEETINGS
6.3

Tella adds a Free plan, redesigns the editor, and broadens distribution into Intercom and beyond.

◆ Current state

Tella is in a sustained editor-polish-plus-distribution cycle. The big change: a Free plan now sits alongside Pro, paired with an in-product AI support assistant. The editor was redesigned with a left-side toolbar, lighter UI, and a new transcript sidebar. New layouts (50/50 split) and finer camera-bubble positioning (3×3 grid plus three sizes across orientations) give creators more compositional control. Distribution widens with an Intercom Help Center integration and a refreshed tella.com.

◆ Where it's heading

The product is leaning into accessible-funnel-plus-creative-control: lower the barrier to start (Free plan), make the editor look modern and inviting, and embed videos where customers already are (Intercom). View notification controls and webhook events for viewer activity hint at an upcoming push toward integration-ready video analytics.

◆ Prediction

Expect more distribution surfaces (Slack, Notion-style embeds beyond Intercom) and AI features beyond the support assistant — likely auto-chapters, B-roll generation, or transcript-driven editing. The Free plan likely drives an experimentation phase before the next pricing/packaging tightening.

Alternatives to Document360 and Tella

Other Collab products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Document360 or Tella.

See all Document360 alternatives → · See all Tella alternatives →

Recent activity from Document360 and Tella

Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.

  1. 9d agoDocument360September - 12.9.1
  2. 16d agoDocument360August 2026 - 12.8.5
  3. 23d agoDocument360August 2026 - 12.8.4
  4. 1mo agoDocument360August 2026 - 12.8.3
  5. 1mo agoDocument360August 2026 - 12.8.2
  6. 1mo agoDocument360August 2026 - 12.8.1
  7. 4mo agoTella​More camera bubble positions
  8. 4mo agoTella​View notification controls and new view webhooks
  9. 4mo agoTella​Free plan, AI support assistant
  10. 5mo agoTella​New layouts, editor improvements, and bug fixes
  11. 5mo agoTella​New website
  12. 5mo agoTella​New editor design & transcript sidebar

Frequently asked questions

What is the difference between Document360 and Tella?

They serve adjacent needs but don't currently overlap on shipped themes. Document360 is currently shipping more aggressively (velocity 7.5 vs 6.3), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.

Is Document360 better than Tella?

Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Document360 is currently shipping more aggressively (velocity 7.5 vs 6.3), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Collab products to evaluate alongside.

What are the best alternatives to Document360?

Top Document360 alternatives in Collab are ranked by recent ship velocity. Browse the "Document360 alternatives" section above for the current picks, or visit /alternatives/document360 for the full list with editorial commentary on each.

What are the best alternatives to Tella?

Top Tella alternatives in Collab are ranked by recent ship velocity. Browse the "Tella alternatives" section above for the current picks, or visit /alternatives/tella for the full list with editorial commentary on each.