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Comparison · CRM
Planhat vs Twenty
A side-by-side editorial comparison of Planhat and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.
Planhat vs Twenty: at a glance
What is Planhat?
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
What is Twenty?
Twenty is building an AI-native, app-extensible CRM behind a wall of release churn
Twenty ships continuously, and the recent window mixes heavy security dependency bumps and upgrade-migration fixes with real platform direction: an SDK runAgent() so apps can invoke agents, a People Data Labs enrichment app, apps that extend existing views, a call-recording object, and AI credit/billing plumbing. A UI package rewrite (twenty-new-ui becoming twenty-ui) is underway in parallel.
Planhat vs Twenty: editorial side-by-side
Planhat
5.0CRM
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
◆ Current state
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
◆ Where it's heading
The product is moving from a health-score-and-playbook CS platform toward a low-code automation backbone for customer-success orgs. Recent additions of frontier LLMs (Claude Sonnet/Opus 4.6, GPT 5.4) into AI Automation steps, combined with portal-creation building blocks, position Planhat as a CS workflow engine that runs without per-account human babysitting.
◆ Prediction
Expect more native AI step types (action-taking, deeper retrieval), OAuth graduating out of Labs into the standard integrations surface, and continued investment in automation observability — failure analytics, retry policies, version history.
Twenty
6.3CRM
Twenty is building an AI-native, app-extensible CRM behind a wall of release churn
◆ Current state
Twenty ships continuously, and the recent window mixes heavy security dependency bumps and upgrade-migration fixes with real platform direction: an SDK runAgent() so apps can invoke agents, a People Data Labs enrichment app, apps that extend existing views, a call-recording object, and AI credit/billing plumbing. A UI package rewrite (twenty-new-ui becoming twenty-ui) is underway in parallel.
◆ Where it's heading
Two structural bets stand out. First, an app/extension platform: SDK primitives, defineViewField, and scaffolded apps point at third parties building on Twenty rather than just configuring it. Second, AI woven into the core — agent chat, billed AI credits, and agents callable from logic functions. Much of the visible churn is the unglamorous migration and security work that keeps a fast-moving open-source CRM upgradeable.
◆ Prediction
Expect the enrichment app and app-agent SDK to move from scaffolding toward shipped features, and the twenty-ui package rename to land as a public UI release.
Alternatives to Planhat and Twenty
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Planhat or Twenty.
KIMISUITE
KIMISUITE extends its all-in-one hub strategy into restaurant management with a new POS platform.
Salesforce
Salesforce's Summer '26 push leans hard on agentic patterns and developer velocity.
NetHunt CRM
NetHunt's feed is a CRM-comparison SEO machine, not a product changelog.
Vendasta
Vendasta's feed is agency-marketing content pushing its AI-and-automation pitch to SMB resellers.
ReachInbox
ReachInbox's public feed is an SEO content engine, not a product changelog
See all Planhat alternatives → · See all Twenty alternatives →
Recent activity from Planhat and Twenty
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoTwentyEvent-pipeline unification, dev-sync previews + security bumps (v2.11.0)
- 19h agoTwentyApp agent runtime (runAgent), enrichment app, call recording (v2.10.0) ⚡
- 1d agoTwentySDK 2.10.1 security backport (tmp, undici)
- 18d agoTwentyv2.7.3: Fix breaking change in install app command (#20825)
- 22d agoTwentychore: revert version constants to 2.5.0 for v2.5.3 patch release
- 26d agoTwentyv2.5.0: fix(server): add subFieldName column early in upgrade sequence (#20584)
- 1mo agoPlanhatSet up advanced Task dependencies in Workflows
- 1mo agoPlanhatOAuth connections now available in Labs
- 1mo agoPlanhatOAuth connections now available in Labs (duplicate)
- 1mo agoPlanhatInsert live company fields into Dashboards and Presentations
- 1mo agoPlanhatAutomate Portal setup end-to-end for every customer
- 1mo agoPlanhatSync email attachments and subfolders from Outlook into Planhat
Frequently asked questions
What is the difference between Planhat and Twenty?
They serve adjacent needs but don't currently overlap on shipped themes. Twenty is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Planhat better than Twenty?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Twenty is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Planhat?
Top Planhat alternatives in CRM are ranked by recent ship velocity. Browse the "Planhat alternatives" section above for the current picks, or visit /alternatives/planhat for the full list with editorial commentary on each.
What are the best alternatives to Twenty?
Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty for the full list with editorial commentary on each.