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A CRM whose public feed is entirely email-marketing education, not product news.
Comparison · CRM
Planhat vs Twenty
A side-by-side editorial comparison of Planhat and Twenty — release velocity, themes, recent moves, and the top alternatives to consider.
Planhat vs Twenty: at a glance
What is Planhat?
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
What is Twenty?
Twenty's agent surface keeps widening while the release train splits across two tags
Twenty publishes each release under two tags — twenty/vX and sdk/vX — which land at the same second and describe the same work, with the sdk tag carrying the full notes and the twenty tag carrying only a truncated commit subject. The substantive recent change is runAgent accepting a messages array, so agents can be driven with multi-turn conversation history instead of a single flattened prompt string. Around that sit dependency remediation, auth hardening and an admin-panel chat list.
Planhat vs Twenty: editorial side-by-side
Planhat
5.0CRM
Planhat doubles down on automation — Portals, Task dependencies, AI steps, OAuth — for scaled CS ops.
◆ Current state
Planhat's recent stream skews heavily toward automation infrastructure for customer-success teams. New advanced Task dependencies, automated end-to-end Portal setup, full execution logs for Automation Runs, and live company-field merge tags in Dashboards and Presentations all reduce the manual per-account work that defines mid-tier CSM tooling. OAuth connections enter Labs, replacing API-key plumbing for integrations.
◆ Where it's heading
The product is moving from a health-score-and-playbook CS platform toward a low-code automation backbone for customer-success orgs. Recent additions of frontier LLMs (Claude Sonnet/Opus 4.6, GPT 5.4) into AI Automation steps, combined with portal-creation building blocks, position Planhat as a CS workflow engine that runs without per-account human babysitting.
◆ Prediction
Expect more native AI step types (action-taking, deeper retrieval), OAuth graduating out of Labs into the standard integrations surface, and continued investment in automation observability — failure analytics, retry policies, version history.
Twenty
7.5CRM
Twenty's agent surface keeps widening while the release train splits across two tags
◆ Current state
Twenty publishes each release under two tags — twenty/vX and sdk/vX — which land at the same second and describe the same work, with the sdk tag carrying the full notes and the twenty tag carrying only a truncated commit subject. The substantive recent change is runAgent accepting a messages array, so agents can be driven with multi-turn conversation history instead of a single flattened prompt string. Around that sit dependency remediation, auth hardening and an admin-panel chat list.
◆ Where it's heading
The AI agent layer is where the product is investing: after the Slack conversational assistant and AI agent workflow nodes, the SDK is now being shaped into something bot integrations can call directly, with lazy tool loading and per-model pinning already in place. Security posture is being tightened in parallel — httpOnly cookie sessions replacing localStorage tokens, per-user OAuth application authorizations, captcha and throttling on password reset. New CALL_RECORDING_SUMMARY and CALL_RECORDING_TRANSCRIPT widget types appear in the metadata schema, which points at call intelligence arriving as first-class records.
◆ Prediction
The call-recording widget enums landing before any visible feature suggests transcript and summary surfaces are being staged for a coming release. Expect the agent API to keep converging on a conversational interface, with the prompt-only path retained for compatibility.
Alternatives to Planhat and Twenty
Other CRM products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Planhat or Twenty.
NetHunt CRM
NetHunt publishes CRM explainers on a steady cadence; the product stays off the feed
Recruiterflow
Recruiterflow's feed is a content-marketing engine, not a changelog
Cognism
Cognism's feed carries a content-marketing engine, not a product changelog.
Vendasta
The tracked feed is agency marketing content, so Vendasta's actual shipping stays invisible here
Membrain
Membrain's crawled feed is sales-methodology content marketing, not a product changelog.
See all Planhat alternatives → · See all Twenty alternatives →
Recent activity from Planhat and Twenty
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 19h agoTwentyServer drops the compact-storage flag and adjusts cache demotion
- 22h agoTwentyrunAgent accepts a messages array for multi-turn conversations
- 1d agoTwentyDuplicate tag of the install-apps onboarding recovery fix
- 1d agoTwentyInstall-apps onboarding step is restored when its job fails to enqueue
- 4d agoTwentyAdmin panel gains a global chat list with onboarding filter
- 6d agoTwentytwenty/v2.28.0: Bump vulnerable dependencies flagged by ECR image scanning (#23813)
- 3mo agoPlanhatSet up advanced Task dependencies in Workflows
- 3mo agoPlanhatOAuth connections now available in Labs
- 3mo agoPlanhatOAuth connections now available in Labs (duplicate)
- 3mo agoPlanhatInsert live company fields into Dashboards and Presentations
- 3mo agoPlanhatAutomate Portal setup end-to-end for every customer
- 4mo agoPlanhatSync email attachments and subfolders from Outlook into Planhat
Frequently asked questions
What is the difference between Planhat and Twenty?
They serve adjacent needs but don't currently overlap on shipped themes. Twenty is currently shipping more aggressively (velocity 7.5 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Planhat better than Twenty?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Twenty is currently shipping more aggressively (velocity 7.5 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other CRM products to evaluate alongside.
What are the best alternatives to Planhat?
Top Planhat alternatives in CRM are ranked by recent ship velocity. Browse the "Planhat alternatives" section above for the current picks, or visit /alternatives/planhat for the full list with editorial commentary on each.
What are the best alternatives to Twenty?
Top Twenty alternatives in CRM are ranked by recent ship velocity. Browse the "Twenty alternatives" section above for the current picks, or visit /alternatives/twenty for the full list with editorial commentary on each.