Omnichannel in Customer Support — SaaS tools & trends 2026

3 products Sparkpulse tracks are shipping around omnichannel in Customer Support. The highest-velocity omnichannel products right now are tawk.to, Infobip and Hiver (ranked by Sparkpulse's velocity score). The theme runs across 5 sectors, so the momentum you see here is drawn from products competing in different corners of the market. Their velocity scores span 0.0 to 2.5 out of 10, a spread that shows how unevenly shipping cadence is distributed across the field. Below: every tracked product carrying this theme, updated from release data. Everything on this page is regenerated from verified release data, so the ranking reflects the latest changelogs rather than a static list.

Scoped to Customer Support. View omnichannel across all sectors →