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Agentic AI in Customer Support — SaaS tools & trends 2026

2 products Sparkpulse tracks are shipping around agentic AI in Customer Support. The fastest-moving right now are Drift and Kapture CX, ranked by how frequently they ship meaningful updates. Below: the products carrying this theme and 1 recent editorial brief that reference it.

Scoped to Customer Support. View agentic AI across all sectors →

Products shipping around agentic AI

#01DriftDrift, absorbed into the Salesloft-Clari stack, ships monthly agentic and admin bundles5.0alternatives →

Briefs on agentic AI

Jun 29, 2026Customer support converges on one bet: agentic AI as the default first responder, increasingly driven over MCP.

Frequently asked questions about agentic AI

Which SaaS tools ship agentic AI in Customer Support in 2026?

Drift, Kapture CX — the agentic AI products Sparkpulse tracks in Customer Support, ranked by shipping velocity from verified changelogs.

What's the fastest-moving agentic AI product right now?

Drift, with a velocity score of 5.0 out of 10 in Customer Support, based on how frequently it ships meaningful updates.

How many products are shipping around agentic AI?

Sparkpulse currently tracks 2 products carrying the agentic AI theme in Customer Support, updated continuously from verified release data.