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Zoho Lens

SUPPORT
Velocity0.0

Augmented-reality remote assistance and field support platform

www.zoho.com/lens ↗

Zoho Lens stacks AR integrations and absorbs Vuforia Chalk refugees

ar-remote-assistancefield-servicevuforia-displacementintegrationsself-service-portalzoho-suite
◆Current state
Zoho Lens is shipping consistent, substantive product expansion — an AR-powered self-service portal in March 2026, plus Zendesk and Zoho SalesIQ integrations, a geolocation feature, and browser-based access through 2025. Alongside the releases, the team is actively courting Vuforia Chalk users displaced by that product's discontinuation.
◆Where it's heading
Lens is building out as an AR remote-assistance hub rather than a point tool: integrating into the Zoho support stack (SalesIQ) and outward into competitor stacks (Zendesk), and expanding onto new surfaces (browser, Apple Vision Pro). The Vuforia Chalk shutdown is a real demand catalyst the team is converting through both product and content.
◆Prediction
Expect field-service tooling (work-order management, technician dispatch) layered on top of the new self-service portal, plus more ticketing-platform integrations. Spatial-computing features on Vision Pro are plausible follow-ons but the cadence there is harder to read.

◆Recent moves

  1. 2mo ago

    Streamline service operations with Zoho Lens’ self-service portal, powered by AR.

    Launch of an AR-powered self-service portal — moves Lens from agent-assisted-only sessions into customer-initiated workflows. Meaningful surface expansion that opens up new use cases in field service operations.

    View source ↗
  2. 6mo ago

    Lost in the Vuforia Chalk upheaval? Switch to Zoho Lens for your AR remote assistance needs.

    Direct displacement pitch aimed at Vuforia Chalk users navigating that product's discontinuation. Marketing content, but a clear strategic signal about where Lens sees its growth window.

    View source ↗
  3. 1y ago

    See it, solve it: Zoho Lens + Zendesk integration for real-time visual support

    Zendesk integration — Lens visual support embedded directly in Zendesk tickets. Notable because it reaches outside the Zoho ecosystem to where many support orgs actually live.

    View source ↗
  4. 1y ago

    Locate. Guide. Resolve: How Zoho Lens uses Geolocation for smarter remote assistance

    Geolocation feature added to remote assistance sessions, giving technicians real-time location context. Real new capability, especially relevant for distributed field-service workflows.

    View source ↗
  5. 1y ago

    From Chat to AR: How Zoho Lens and SalesIQ make customer support effortless

    Zoho SalesIQ integration linking chat conversations into AR sessions. Tightens Lens into the in-Zoho-suite support flow and reduces handoff friction during escalations.

    View source ↗
  6. 1y ago

    The future of remote AR support: Why Zoho Lens is the ideal choice

    Companion positioning piece against Vuforia Chalk, focused on heavy-machinery field-service scenarios. Reinforces the displacement narrative without disclosing product news.

    View source ↗