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Userback

INFRA · APIS
Velocity0.0

User feedback, bug reporting, and session replay tool for web products — collect annotated screenshots, video recordings, and in-app surveys from real users.

userback.io ↗

Userback adds AI theme analysis and MCP, shifting from feedback collector to feedback intelligence layer

user-feedbackai-analysismcpmobile-sdkcustomer-supportproduct-analytics
◆Current state
Userback has shipped a consistent stream of new capabilities since early 2026, anchored by two structural moves: Userback Insights (AI-driven automatic theme analysis, April) and MCP integration (also April), which together made user feedback automatically categorized and accessible to AI toolchains. A mobile SDK launched in April and gained survey capability in August, closing the gap between mobile and web collection. The platform now spans web feedback, mobile collection, video recording with transcription, Slack-sourced feedback, and AI-powered pattern detection.
◆Where it's heading
Userback is expanding from a feedback-capture widget into a feedback intelligence layer — one that surfaces themes, routes to AI tools, and reduces manual review overhead. The Insights and MCP features are the architectural bets; everything else fills out the collection perimeter. The mobile SDK survey expansion in August suggests continued broadening of capture surfaces before going deeper on the intelligence side.
◆Prediction
The next move is likely deeper AI triage at ingest — automatic categorization by severity or type — building on the theme-detection work in Insights. The gap between identifying a theme and routing it to the right team is where the product can add the most friction-reduction next.

◆Recent moves

  1. 1mo ago

    Userback Mobile SDK: Now With Surveys

    Mobile SDK gains survey capability, closing a feature gap between mobile and web feedback collection. Teams can now run the same survey workflows for mobile users they already use on web, without a separate tool or pipeline. Incremental expansion of an SDK that only launched four months earlier.

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  2. 2mo ago

    New Feature: Notification History

    Notification delivery status tracking (Sent, Delivered, Failed, Bounced, Suppressed) adds operational visibility for debugging notification issues. Useful infrastructure transparency, but not a user-visible capability change.

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  3. 2mo ago

    Merging Duplicate Feedback Just Got a Lot Faster

    Inline duplicate merging removes a context-switch from the feedback review workflow — users can now merge duplicates without leaving their current view. A real friction reduction in the core triage loop, but no new capability.

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  4. 3mo ago

    New Feature: Video Transcription

    Automatic transcription of video feedback makes recordings searchable and readable without watching them, which meaningfully changes how teams can process video submissions at scale. Fits the broader pattern of reducing the manual work of reviewing feedback — but it's a supporting move for the Insights intelligence layer rather than a standalone direction.

    View source ↗
  5. 4mo ago

    New Feature: Userback Insights

    ⚡ SPARK

    Userback Insights is the product's clearest step from collection tool to intelligence layer — automatically surfacing recurring themes from feedback submissions without manual tagging or review. This changes how the product creates value: teams no longer need to read every submission to understand what users are reporting.

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  6. 4mo ago

    New Feature: Capture Feedback Directly from Slack

    The Slack integration captures feedback posted in channels or DMs directly into Userback, preventing context loss when team members surface issues informally. A meaningful collection perimeter expansion, but it operates as an input to the existing workflow rather than changing the intelligence layer.

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