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incident.io

INFRA · APIS
Velocity6.3

Incident management, on-call, and status page platform for engineering teams

incident.io ↗

Nexus does the diagnosis; the rest is on-call plumbing

incident-responseon-callai-agentescalationsinsights
◆Current state
Investigations went generally available in early August: Nexus posts a root-cause hypothesis and its evidence into the incident channel within minutes of declaration. Around it the on-call layer keeps filling in — coverage policies that flag gaps in a rota, escalation reassignment, shift swapping, private incidents scoped to whole teams. Insights picked up 'match any' filtering, and MCP plus the macOS app reached GA in July.
◆Where it's heading
The agent has moved from something you ask to something that acts the moment an incident opens, while everything else hardens the scheduling and escalation machinery beneath it. Coverage policies and vacation conflict checks point at an on-call product being pushed toward guarantees rather than rotas you hope are correct.
◆Prediction
Expect Nexus to reach past the hypothesis into the work that follows it — suggested actions, post-incident drafting — and more policy checks that catch scheduling gaps before an incident finds them.

◆Recent moves

  1. 2d ago

    24/7 schedule coverage policy

    Coverage policies check schedules for gaps so a rota can be validated rather than assumed, alongside a textual view of escalation paths and usage data for alert sources. It continues turning on-call configuration into something the product enforces.

    View source ↗
  2. 8d ago

    Investigations now available, powered by Nexus

    ⚡ SPARK

    The agent stops waiting to be asked: from GA, Nexus posts a root-cause hypothesis into the channel minutes after declaration. It is the sharpest point of the arc that ran through June's agent-everywhere work.

    View source ↗
  3. 9d ago

    Flexible filtering in Insights

    Insights gains many more filter options plus 'match any' logic, making the reporting layer usable for questions that do not decompose into a single AND clause.

    View source ↗
  4. 16d ago

    Reassign escalations

    Escalations can be reassigned mid-flight, shipped alongside multilingual Scribe and escalation from an alert. Routine widening of the escalation controls this product keeps returning to.

    View source ↗
  5. 23d ago

    Workflows gain secrets, request signing, and alert triggers

    Workflows can be triggered by alert creation and resolution, store secrets, and sign their outbound requests. That is the automation layer growing the pieces it needs to be trusted with production systems.

    View source ↗
  6. 29d ago

    MCP and the macOS app reach GA; dashboard navigation changes ahead

    A digest whose headline is a navigation preview but whose substance is GA for MCP and the macOS app, plus WhatsApp as a notification channel and a vacation conflict policy. The MCP GA is the piece that matters for how other tools reach incident data.

    View source ↗