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Rootly

INFRA · APIS
Velocity5.0

Rootly is systematically building an AI agent across the full incident lifecycle.

incident-managementai-agentdevopsslack-integrationon-call
◆Current state
Rootly has shipped a steady stream of AI-driven incident management capabilities over the past six weeks: proactive related-incident detection, live call transcription with speaker labels, ServiceNow CMDB sync, Slack Canvas workflow integration, and the Rootly Agent extended to mobile. The through-line is consistent — reduce manual work at every stage of an incident without requiring responders to leave Slack.
◆Where it's heading
Rootly is building toward a complete AI agent for incident response: gather evidence automatically, transcribe every call, surface past incidents before anyone searches, sync your catalog, and update stakeholders in the channels they already use. The evidence-gathering feature (across observability, code, infra, feature flags, ticketing, and docs) released in late July is the architectural foundation — everything since layers on top of that read-only integration surface.
◆Prediction
The next moves will likely deepen the AI agent's ability to act, not just observe — auto-drafting postmortems, suggesting runbook steps, or driving resolution workflows. The mobile footprint enables responders to act from anywhere, which opens use cases for on-call response speed.

◆Recent moves

  1. 3d ago

    Keep everyone current in a Slack Canvas.

    Rootly workflows now create and update Slack Canvases, giving incident stakeholders a persistent, auto-updating summary in the channel they already use. This extends the incident communication surface without requiring anyone to check a separate tool.

  2. 11d ago

    ServiceNow CMDB is now your Rootly catalog.

    ServiceNow CMDB can now be imported into Rootly and kept in sync, giving teams a single source of truth for their service catalog during incidents. Significant for enterprise customers who maintain CMDB as the authoritative system of record.

  3. 17d ago

    Never lose the call transcript.

    Scribe joins incident calls automatically, transcribing live with speaker labels and attaching the result to the incident record. Makes every call searchable and part of the postmortem record without manual note-taking.

  4. 23d ago

    Related Incidents detected automatically.

    The Rootly agent now proactively posts the most relevant past incidents into the incident channel before anyone searches — reducing the time responders spend hunting for precedents during active incidents.

  5. 1mo ago

    The Rootly Agent is mobile.

    The Rootly Agent is now available on mobile, allowing on-call responders to gather context and act on incidents without opening a laptop. Extends the AI agent's reach to the initial triage window when speed matters most.

  6. 1mo ago

    Custom fields on Action items.

    Custom fields now apply to Action Items, not just incidents — enabling teams to filter, report, and automate on follow-up tasks with the same taxonomy they use for incidents. Useful workflow hygiene, but not a directional move.