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Nicereply

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Velocity0.0

CSAT, NPS, and CES survey tool integrated with helpdesks like Zendesk and Freshdesk.

www.nicereply.com ↗

Nicereply's blog has gone dark — nothing published since June 2025.

dormant feedcx metricssurvey designcontent silenceces nps
◆Current state
The visible feed is a backlog of CX-metrics and survey-design blog content, with the most recent post from June 2025 and a long silence since. There is no product-changelog signal and no recent editorial activity to read.
◆Where it's heading
The product's public output has effectively stalled. Whether that reflects a strategy pivot, content team reorganization, or reduced marketing investment is not visible from the feed, but the absence of any 2026 posts is the dominant signal.
◆Prediction
Without a resumed cadence, the blog will continue to fade as a discovery channel. If Nicereply is still shipping product, it is not telling anyone via this feed — the next move worth watching is whether posting resumes at all.

◆Recent moves

  1. 11mo ago

    What is Omnichannel? Definitions, Examples & Multichannel Comparison

    Last published post — an omnichannel explainer from June 2025. After this, the feed went silent for nearly a year, making this less an editorial moment and more the last entry before the lights went off.

    View source ↗
  2. 1y ago

    9 Best Google Forms Alternatives for a Better Experience

    Competitor-comparison post on Google Forms alternatives. Standard top-of-funnel SEO content from the older cadence.

    View source ↗
  3. 1y ago

    What is a Likert Scale? How to Utilize it in Surveys + Examples

    Likert scale survey design explainer. Educational content aimed at customers building CSAT/CES surveys.

    View source ↗
  4. 1y ago

    Demographic Survey Questions: How to Ask Them (+ Examples)

    Practical guide on demographic survey questions. Survey-design content cluster from earlier in the now-stalled cadence.

    View source ↗
  5. 1y ago

    The Role of Customer Effort Score (CES) in Improving SaaS CX

    CES-in-SaaS explainer aligning with Nicereply's CES measurement positioning. Audience: SaaS CX teams.

    View source ↗
  6. 1y ago

    What Is a Feedback Survey? Steps to Create Your Own (+ Examples)

    Feedback survey 101 piece. Beginner-targeted content for building the survey use case top of funnel.

    View source ↗