LoginSign Up
← Back to all sparks
M

MSPbots

COLLAB
Velocity0.0

MSP automation aiming at an autonomous ticket lifecycle, reported only through roadmap posts

mspticket-automationai-triageroadmapmarketplace
◆Current state
The feed carries roadmap updates rather than release notes, and each is stored three times. The Q2 2026 roadmap reports AI Ticket Triage reaching general availability, AI Sentiment Max launching, and an App Marketplace going live, all organized around building an autonomous ticket lifecycle. The H2 2025 roadmap shows where that started: AI Ticket Triage in pilot doing automated categorization, priority assignment and routing, plus a redesigned homepage surfacing personalized insights.
◆Where it's heading
The direction is clear even through the roadmap format — triage moved from pilot to general availability in roughly seven months, sentiment analysis was added on top, and the App Marketplace suggests third-party extension rather than only first-party features. Autonomous ticket lifecycle is the stated destination, with triage and routing as the first stage of it.
◆Prediction
Following triage and sentiment, resolution-side automation is the logical next stage of the stated lifecycle, but these are roadmap posts rather than releases, so what actually ships and when is not established by the entries.

◆Recent moves

  1. 3mo ago

    Product Roadmap Q2 2026 — Building the Autonomous Ticket Lifecycle

    The Q2 roadmap, reporting AI Ticket Triage generally available, AI Sentiment Max launched and an App Marketplace live. Triage reaching GA is the substantive item; the rest is forward-looking.

    View source ↗
  2. 3mo ago

    Product Roadmap Q2 2026 — Building the Autonomous Ticket Lifecycle

    Duplicate record of the Q2 roadmap in summary form. Cited once above.

  3. 3mo ago

    newProduct Roadmap Q2 2026 — Building the Autonomous Ticket Lifecycle

    A third record of the Q2 roadmap dated a day earlier. The feed stores each roadmap post three times.

    View source ↗
  4. 10mo ago

    Product Roadmap H2 2025

    The H2 2025 roadmap in newsletter form. Useful as the earlier reference point for how far triage progressed, but forward-looking rather than a release.

    View source ↗
  5. 10mo ago

    Product Roadmap H2 2025

    The substantive H2 2025 record: AI Ticket Triage in pilot handling categorization, priority assignment and routing, plus a homepage redesigned around personalized insights. This is the baseline the Q2 GA is measured against.

  6. 10mo ago

    newRoadmapProduct Roadmap H2 2025

    A third record of the H2 2025 roadmap. Same duplication pattern as the Q2 posts.

    View source ↗