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Gallabox

COMMS
Velocity0.0

WhatsApp Business communication and customer engagement platform with shared team inbox and chatbots

gallabox.com ↗

WhatsApp-first CX tool expands into new channels and AI-built bots.

whatsappomnichannelai-chatbotscustomer-messagingmeta-pricing
◆Current state
Gallabox is a WhatsApp Business messaging and CX platform that is broadening from a single-channel tool into a multi-channel inbox with AI automation. Recent releases add Voice and Instagram DMs as channels while leaning into AI-authored chatbots and team-routing features.
◆Where it's heading
The product is heading toward an omnichannel conversation hub where WhatsApp remains the anchor but Voice, Instagram, and AI bots reduce reliance on any one surface. Much of the changelog also tracks Meta's pricing changes, which shape how customers use broadcasts.
◆Prediction
Expect Voice and Instagram to graduate from early access/waitlist to general availability, and deeper AI-bot tooling that turns plain-language instructions into deployable agents.

◆Recent moves

  1. 9mo ago

    🎙️ Introducing Gallabox Voice — Join the Early Access!

    ⚡ SPARK

    Gallabox opened early access to Voice, adding a phone-call channel to a product that has been WhatsApp-centric. This is the clearest signal yet of an omnichannel play beyond text.

    View source ↗
  2. 11mo ago

    Great news: Gallabox now supports Instagram DMs alongside WhatsApp — Join the Waitlist!

    Instagram DM support enters a waitlist phase, letting teams manage Instagram conversations in the same inbox as WhatsApp. Reinforces the multi-channel direction, though not yet generally available.

    View source ↗
  3. 1y ago

    WhatsApp Pricing Update — Effective July 1, 2025

    An informational notice about Meta's shift to per-message WhatsApp pricing from July 2025. It affects customer costs but is a pass-through of Meta policy, not a Gallabox feature.

    View source ↗
  4. 1y ago

    🤖 AI Chatbot (Now Live in Beta!)

    ⚡ SPARK

    An AI Chatbot entered beta, letting users define a bot's role and goal in a few paragraphs of instructions rather than hand-building flows. This marks Gallabox's turn toward instruction-driven automation.

    View source ↗
  5. 1y ago

    👥 Smarter Team Management & Inbox Assignments

    Team hierarchy and inbox-assignment controls let managers oversee conversations while teams handle their own chats. Standard but useful routing depth for growing support teams.

    View source ↗
  6. 1y ago

    📢 Broadcast Retry – No More Missed Messages!

    Broadcast Retry automatically re-attempts failed message deliveries up to a chosen date, improving delivery rates on bulk sends. A reliability gain for the broadcast use case.

    View source ↗