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Bland AI

AI-ASSISTANTS
Velocity0.0

AI phone-calling platform for building automated conversational voice agents

www.bland.ai ↗

Bland is hardening voice agents for production — evals, testing, and a wider channel mix.

voice-agentsevalstestingomnichannelenterpriseknowledge-base
◆Current state
Bland builds enterprise voice agents, and recent releases push reliability and reach in parallel. The headline 'Sentinel' release pairs with Evals and a Flex Mode aimed at production tuning, while agent-to-agent testing, GitHub-backed pathway versioning, and warm-transfer pathways give teams real engineering workflows around their agents. Channel coverage now spans voice, SMS, and iMessage.
◆Where it's heading
The product is maturing from 'build an agent' toward 'operate an agent safely' — testing, evals, analytics, and version control are the connective tissue. Norm, Bland's assistant, is gaining custom skills, and the Knowledge Base is becoming more visual and structured. Most of the deepest work is gated to Enterprise.
◆Prediction
Expect continued investment in evaluation and observability — the scaffolding teams need to trust agents in production — and likely further channel and analytics depth on the Enterprise tier.

◆Recent moves

  1. 1mo ago

    Sentinel release: Evals and Flex Mode for voice agents

    ⚡ SPARK

    The Sentinel release bundles Evals and Flex Mode, shifting Bland's focus toward measuring and tuning agent quality rather than just building agents — the connective tissue production deployments need.

    View source ↗
  2. 1mo ago

    Custom Skills for Norm

    Custom Skills let teams extend Norm with org-scoped capabilities alongside the built-in set, a step toward making the assistant adaptable to specific workflows rather than fixed.

    View source ↗
  3. 1mo ago

    Improvements

    Pathways gains caller authentication on the Scheduling node and surfaced outcomes — incremental controls that make automated booking and reporting more trustworthy in production flows.

    View source ↗
  4. 1mo ago

    iMessage Support [Enterprise]

    iMessage joins voice and SMS as a third channel, letting enterprises reach customers from a branded business contact. A real channel expansion, though scoped to Enterprise.

    View source ↗
  5. 1mo ago

    Knowledge Base Updates

    A new Knowledge Map lays out every source and question visually, making the Knowledge Base easier to audit. Useful structural visibility for teams managing large agent knowledge sets.

    View source ↗
  6. 1mo ago

    Improvements

    View source ↗