3CX
3CX lands V20 Update 9 — redesigned web client and AI assistants in the PBX
A side-by-side editorial comparison of Lark and Webex — release velocity, themes, recent moves, and the top alternatives to consider.
Lark concentrates monthly updates on Base — automation branching, mobile dashboards, layout reset — while the collaboration suite holds steady.
Lark's monthly update cadence is centered on Lark Base, the suite's no-code data tool. V7.65 adds advanced formatting and branch settings to Base automations; V7.64 makes dashboard charts interactive on the mobile app; V7.62 ships one-click reset for custom Base record detail page layouts; V7.63 introduces AHA PC Doctor as an in-app self-service troubleshooter. V7.60 polishes image highlights in comments and V7.59 expands message-sending options in Base automated workflows.
Webex extends its agentic-workplace push to on-premises AI deployment
Webex's tracked feed is Cisco's collaboration blog, heavy on customer stories, award PR, and event recaps, but it carries genuine GAs in between. The product is consolidating an 'agentic workplace' strategy: autonomous agents (AI Receptionist), AI-native operations management (Cisco Cloud Control / AgenticOps), and now an on-premises AI deployment path via Cisco AI PODs.
Lark's monthly update cadence is centered on Lark Base, the suite's no-code data tool. V7.65 adds advanced formatting and branch settings to Base automations; V7.64 makes dashboard charts interactive on the mobile app; V7.62 ships one-click reset for custom Base record detail page layouts; V7.63 introduces AHA PC Doctor as an in-app self-service troubleshooter. V7.60 polishes image highlights in comments and V7.59 expands message-sending options in Base automated workflows.
Lark is investing heavily in Base's automation depth and admin ergonomics — branch settings, granular automation triggers, mobile-first dashboard interaction, layout management. Earlier versions in the index (V7.51 AI in Base, V7.55 new workspaces, V7.58 condition-group permissions) confirm Base as the consistent center of feature work. The broader collaboration suite (chat, docs, calendar) is held steady while Base evolves.
Expect more agentic AI inside Base (extending the V7.51 thread), continued mobile parity with desktop dashboards, and deeper automation features — multi-step branching with conditions, more third-party connectors. Self-service support (PC Doctor) is likely to expand to mobile and Mac.
Webex's tracked feed is Cisco's collaboration blog, heavy on customer stories, award PR, and event recaps, but it carries genuine GAs in between. The product is consolidating an 'agentic workplace' strategy: autonomous agents (AI Receptionist), AI-native operations management (Cisco Cloud Control / AgenticOps), and now an on-premises AI deployment path via Cisco AI PODs.
Cisco is pushing AI through every layer of the collaboration stack — calling, meetings, contact center, and management — while extending it cross-platform (working regardless of meeting platform) and reaching data-sovereign customers who need on-premises inference. The signal-to-marketing ratio in the feed is low, but the directional moves are real GAs, not just announcements.
Expect more agentic capabilities to follow AI Receptionist into GA, and broader on-premises and cross-platform availability, likely timed to upcoming Cisco events.
Other Meetings products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Lark or Webex.
3CX lands V20 Update 9 — redesigned web client and AI assistants in the PBX
mediasoup stays in maintenance mode, hardening its SFU worker internals
Restream opens an MCP server so AI assistants can run live streams in plain language.
Mux pushes deeper into AI video workflows and engagement analytics as Robots starts billing.
Switcher Studio's feed is mostly livestreaming how-to content, with the occasional real release.
WebinarJam's feed is webinar-marketing how-to content, not a product changelog.
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
They serve adjacent needs but don't currently overlap on shipped themes. Webex is currently shipping more aggressively (velocity 8.8 vs 0.0), with 2 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Webex is currently shipping more aggressively (velocity 8.8 vs 0.0), with 2 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Meetings products to evaluate alongside.
Top Lark alternatives in Meetings are ranked by recent ship velocity. Browse the "Lark alternatives" section above for the current picks, or visit /alternatives/lark for the full list with editorial commentary on each.
Top Webex alternatives in Meetings are ranked by recent ship velocity. Browse the "Webex alternatives" section above for the current picks, or visit /alternatives/webex for the full list with editorial commentary on each.