Open-source ITSM is in pre-release mode: GLPI 12 sits in release candidates and OTOBO 11.1 in beta.

The week in IT service management

The three products in this sector's feed are all open-source help desks, and none shipped a feature release with detailed notes this week. The activity was pre-release work, so this is a short report and it makes no claims beyond version tags and announced scope.

Leaders

GLPI is three release candidates into its 12.0 major version, with candidates published roughly two weeks apart. The announced scope is the same across all three: a reworked knowledge base, a sessions manager, sudo mode and a reworked OLA model. Release candidates 2 and 3 did not change the headline scope, which suggests the team is stabilizing rather than adding.

OTOBO follows a fixed pattern: each drop updates the 10.1 and 11.0 maintenance branches together and adds a new 11.1 beta, with betas 2 and 3 now out. Its release entries carry no notes beyond the version tag, so what changed in each build is not visible in the feed.

Themes that compounded

• Pre-release cycles at both GLPI and OTOBO.
• Thin release notes at OTOBO, where the detail sits outside the changelog.

Watch this week

Watch whether GLPI publishes a fourth release candidate or a final 12.0 given the roughly two-week spacing so far, and whether OTOBO cuts a further 11.1 beta alongside its next maintenance drop.