Onur Öztürk

Articles by Onur Öztürk

• Oct 12, 2026CRMs moved prospecting inside the product: calling, voice agents and Claude connectors landed in a week.
• Oct 12, 2026Finance tooling spent the week on release discipline, with InvoiceShelf's MCP server the only agent-facing move.
• Oct 12, 2026Messaging products split between auditing AI agents and cleaning up legacy surfaces, with Twilio extending EU residency.
• Oct 12, 2026n8n and Gumloop gave agents budgets, secrets and a browser, while form and CMS tools stayed in patch mode.
• Oct 12, 2026Assistants became agent runtimes: Copilot got a sandbox, Claude finished a model family, LobeHub got hands.
• Oct 12, 2026Support platforms put AI operators in the queue and spent the week on handoff, approval and citation controls.
• Oct 12, 2026AI platform tooling traded features for footprint and handed agents write access to its internals.
• Oct 12, 2026Code.org kept shipping near-daily AI Lab releases while Kolibri and TAO Testing sat in alpha and LTS mode.
• Oct 12, 2026Shopify's Canvas leads a week of commerce platforms making prices, policies and checkout legible to AI shopping agents.
• Oct 12, 2026Work-management tools opened themselves to agents and, in the same breath, put audit trails and secrets controls around them.
• Oct 12, 2026Hiring and workforce tools put prompts in the trigger slot while compliance and payroll plumbing kept moving.
• Oct 12, 2026Marketing tools widened their inputs this week: new listening sources, imports from rivals, and spend caps on agents.
• Oct 5, 2026Support platforms are putting AI operators into live chat, with budgets, watchdogs and MCP endpoints attached.
• Oct 5, 2026Code.org is the sector's only product shipping learning features; the rest of edtech is maintenance.
• Oct 5, 2026Assistants are leaving the chat box: Copilot drives desktop apps while model makers fill out price tiers.
• Oct 5, 2026CRM news is data residency, MCP and validation rules, with no spark among the open-source builds.
• Oct 5, 2026Messaging platforms are moving AI server-side and restructuring how assistants and licenses are configured.
• Oct 5, 2026Recruiting tools let teams define AI steps in plain language, while open-source HR suites run on security patches.
• Oct 5, 2026Shopify makes the AI editor the front door to store design while peers harden back-office plumbing.
• Oct 5, 2026Open-source ITSM is in pre-release mode: GLPI 12 sits in release candidates and OTOBO 11.1 in beta.
• Oct 5, 2026Workflow tools are metering their AI assistants and routing models automatically.
• Oct 5, 2026Finance software is encoding controls and contracts as things you can configure or ask for in plain language.
• Oct 5, 2026Marketing tools are moving into execution, and AI usage is becoming a billed line item.
• Oct 5, 2026Project tools are letting AI build the interface and take the seat of the user through hosted MCP servers.
• Sep 28, 2026Autonomous AI agents handling full support conversations without human intervention moved from single-channel experiments to multi-channel production this week.
• Sep 28, 2026Claude opened a developer plugin portal this week, formalizing its platform ambitions, while OpenRouter launched half-price batch inference and Copilot wired persistent memory into its agent pipeline.
• Sep 28, 2026CRM platforms split between agent scaffolding — Twenty's Agent Skills, Streak's Claude connector — and compliance unlocks: Folk's EU residency, Close's rebuilt telephony.
• Sep 28, 2026Fibery rebuilt its AI agent from scratch while Atarim made agents' accumulated memory legible and editable — the sector's AI layer is maturing past demos into configurable infrastructure.
• Sep 28, 2026n8n flipped Agents to default across all instances while Gumloop launched automatic model routing and a self-improving proactive agent — both products bet on making AI default rather than optional.
• Sep 28, 2026Brand24 extended brand mention detection into spoken video content on TikTok and YouTube, while Clay closed the loop between data enrichment and outbound execution in the same workspace.