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Zoho Billing

FINANCE
Velocity5.0

Zoho Billing turns its reports toward churn and line-item revenue.

billingsubscriptionsreportingchurnrevenue-recognition
◆Current state
Zoho Billing's late-October run is about seeing inside subscriptions. A new Subscription Line Item report breaks every subscription into rows with quantity, price, discount and tax, churn reports now show the reasons customers gave for cancelling, and the customer portal's subscription page gains billing and usage tabs. Smaller additions let imports carry Plan IDs and let rule-based revenue recognition close out deferred revenue when a service finishes early.
◆Where it's heading
After a September and early October focused on item-based and services billing, the product is filling in reporting and self-service around those subscriptions. The emphasis is on explaining revenue and churn to the business, and usage to the end customer, rather than on new billing models.
◆Prediction
Expect more subscription analytics, such as churn or line-item data surfacing in dashboards, and more early-access revenue recognition options, the two threads recent entries keep extending.

◆Recent moves

  1. 9d ago

    Get Detailed Insights into Subscription Line Items Featured

    A Subscription Line Item report lists every item in every subscription as its own row, with quantity, price, discount and tax. It gives the item-based subscriptions added in October a matching view of what each item contributes.

  2. 15d ago

    Subscription imports now carry Price List IDs

    Subscription imports in Zoho Billing now accept a Price List ID, so migrated subscriptions keep their pricing without a manual fix-up pass afterwards. A practical gain for teams moving existing customers onto Zoho Billing.

  3. 15d ago

    View Churn Reasons in Subscription Reports Featured

    Churned Subscriptions and Non-Renewing Profiles reports now show the cancellation reasons customers gave. Useful retention data that was previously collected but not reported alongside the churn numbers.

  4. 15d ago

    Import Plan IDs Along with Subscription Details Featured

    Subscription imports accept a Plan ID, so migrated subscriptions no longer need the plan set by hand afterwards. A migration convenience.

  5. 16d ago

    Enhanced Subscription Details Page in the Customer Portal Featured

    The customer portal's subscription page gains Billing Details and Usage Records tabs, with filters and aggregated views. It moves usage questions from support to self-service, in line with the usage-statement emails added the same month.

  6. 27d ago

    View Recent Data First in Reports Featured

    Several country and product reports can sort newest first. A small reporting option.