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Survicate

ANALYTICS
Velocity3.8

Survicate pivots from survey tool to AI-native research platform with Research Hub.

customer-researchfeedback-platformai-insightsresearch-hubsurveys
◆Current state
On May 22, 2026, Survicate replaced Insights Hub with Research Hub — a project-based workspace that connects surveys, support tickets, call transcripts, app reviews, and 15+ other feedback sources, producing stakeholder-ready AI-generated reports where every claim links back to the exact feedback it came from. A Research Assistant grounded in the project's own sources handles follow-ups; insights surface and are tracked over time. The prior months show steady survey-craft improvements: in-survey language selectors (March), custom fonts (March), response attributes (March), light/dark theme support (Feb), team-invite role bundling (Feb), and an alternative CSAT calculation (Feb).
◆Where it's heading
The directional move is clear — from "survey tool" to AI-native research platform. The earlier Research Assistant work in January and February was the stepping stone; Research Hub is the destination, and the rebrand from Insights Hub signals the team treating this as a category move, not a feature add. Survey-builder work continues but now reads as table-stakes maintenance underneath the new platform layer.
◆Prediction
Expect Research Hub to grow new source integrations (sales-call platforms, support systems beyond ticket text) and pre-built templates for common B2B-SaaS research patterns — churn analysis, win/loss, NPS driver mining. Deeper report sharing and distribution would put Survicate directly in Dovetail and Sprig's path.

◆Recent moves

  1. 1mo ago

    Introducing Research Hub

    ⚡ SPARK

    Research Hub replaces Insights Hub for all paid plans: project-based research across 15+ feedback sources, AI-generated reports with quote-level provenance, a sources-grounded Research Assistant, automatic insight tracking, and per-project source/feedback filtering. Anchor release marking Survicate's category move from survey tool to research platform.

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  2. 3mo ago

    Language selector inside the survey

    Respondents can switch languages mid-survey instead of being locked into their browser or targeted language. Real ergonomic for multilingual audiences; available in NPM 28.21.0+ and mobile SDK 7.3.0+.

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  3. 3mo ago

    Custom survey fonts

    Native font selection in theme settings for link and web surveys; mobile preview-only with code-level apply. Removes a common CSS-only customization need and tightens brand-fidelity for embedded surveys.

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  4. 3mo ago

    Response attributes in web, product, and mobile surveys

    Response attributes track session-specific context (page, cart value, ticket ID) that resets each session, distinct from persistent user attributes. New analytical dimension visible in individual response analysis.

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  5. 4mo ago

    Close button in minimized web surveys

    Close button on minimized pop-up and Braze in-app surveys. Small but user-visible — respondents can dismiss entirely instead of leaving the prompt parked on screen.

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  6. 4mo ago

    Updated Team Invite Options

    Bulk team invites now support mixed roles across multiple workspaces in one flow. Practical onboarding fix, especially for cross-functional product teams.

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