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Smartsupp

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Velocity0.0

Mira AI is Smartsupp's center of gravity — formatting, context and live website ingestion compound toward a real shopping agent.

live chatai assistantecommerceshopping agentconversational ai
◆Current state
Smartsupp's release stream is dominated by Mira AI, the in-product shopping assistant. Recent work makes Mira's responses better-formatted, gives her continuous refresh access to website content (not just product feeds), and adds full-conversation context so she stops re-asking questions already answered. The non-AI surface — chat box, live-chat side — gets accessibility (WCAG 2.1 AA) and message-formatting wins, but the build energy is clearly on AI.
◆Where it's heading
Smartsupp is positioning itself as an SMB-friendly AI shopping assistant rather than a generic live-chat tool. Each release narrows the gap between Mira and human-quality e-commerce support: better recall, better presentation, fewer redundant questions. That puts the product more directly in competition with Tidio AI, Gorgias and Shopify's native chatbots than with traditional live-chat vendors.
◆Prediction
Expect AI-to-agent handoff with summary continuity, conversion-attribution metrics tied to Mira interactions, and tighter Shopify and WooCommerce hooks so Mira can act on cart and checkout state, not just describe products.

◆Recent moves

  1. 2mo ago

    AI responses are now easier to read

    Mira AI now formats chat responses with bullets, bold/italic and visual hierarchy. A small presentation win that compounds with the broader push to make AI replies feel less like a wall of text and more like a competent agent.

    View source ↗
  2. 2mo ago

    Your AI shopping assistant now always has up-to-date info from your website

    Mira can now auto-refresh selected website pages on a configurable interval, not just product-feed data. Closes a real gap — outdated content was previously a manual maintenance burden — and edges Mira toward 'always current' behaviour expected of an AI shopping agent.

    View source ↗
  3. 4mo ago

    Mira AI now understands the full context of conversations

    Mira now uses page context (e.g. the product the visitor is viewing) to skip clarifying questions and answer directly. The kind of conversational competence upgrade that meaningfully changes how shoppers experience the assistant.

    View source ↗
  4. 4mo ago

    AI summarizes conversations and tells you what to do next

    AI Reply Assistant now summarises a conversation and recommends next steps for the human agent. A pragmatic feature for handovers and overnight ticket triage — extends Smartsupp's AI investments past the customer-facing surface into agent productivity.

    View source ↗
  5. 9mo ago

    Ready to make your conversations shine?

    Agents can now use bold, italic, underline, lists and links in chat replies, with formatting rendered to visitors. Pre-AI groundwork for the formatted-response capability Mira would later inherit.

    View source ↗
  6. 11mo ago

    We've improved the UX for managing sources 🎨

    Bulk operations on Mira's knowledge sources — multi-select delete and update — turn what was a tedious one-by-one task into a maintainable workflow. Targets customers running larger source sets, an early sign of Mira reaching mid-market scale.

    View source ↗