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Scribe

EDTECH
Velocity5.0

Automated documentation tool that captures workflows and creates step-by-step guides and SOPs for training and onboarding.

scribehow.com ↗

Scribe's Optimize now stitches every session on a ticket into one timeline.

autocaptureprocess-intelligencecycle-timeai-agentreports
◆Current state
Scribe has layered an org-context agent (Optimize) on top of its step-by-step capture product and changed the input side with Autocapture, which records approved business apps without a manual start. Artifacts, the reports Optimize builds, became any report with sharing and scheduled refreshes on November 5. On November 10 Optimize began linking every captured session that touched the same ticket, deal or case into one timeline, using a Case ID rule, to measure cycle time.
◆Where it's heading
With Autocapture feeding it passive data, Scribe is moving from documenting how work is done to measuring it. Case timelines and cycle time put Optimize into process-analysis territory, built on screen sessions rather than system logs.
◆Prediction
Expect Optimize to report where cases stall and compare cycle times across teams, likely surfaced through its scheduled artifacts.

◆Recent moves

  1. 3d ago

    Measure cycle time for every ticket, deal, and case

    Optimize now groups every session that touched the same ticket, deal or case into one timeline, keyed by a Case ID rule, so teams can measure cycle time per case. It turns Autocapture's passive recordings into process measurement, the next step after shareable reports.

  2. 9d ago

    Build any artifact, share it, and schedule updates

    Optimize's artifacts, previously limited to process maps and a few formats, can now be any report, shared, and refreshed on a schedule. With Autocapture feeding data in, this turns the agent's analysis into recurring output rather than one-off answers.

  3. 15d ago

    Collaborate on Pages with comments

    Pages, which group Scribes into end-to-end playbooks, now take comments from the team. It adds a collaboration layer to the documentation side while Autocapture and Optimize carry the larger bet. The feed truncates the details.

  4. 1mo ago

    Capture workflows automatically with Autocapture, no pressing start or stop.

    ⚡ SPARK

    Autocapture removes the manual trigger that defined Scribe since launch. It turns the capture tool into a passive source of process data for the Optimize agent the company has been building out all summer.

  5. 2mo ago

    Customize Optimize workflows to match how your team works

    Teams can split and restructure workflows inside Optimize Agent Chat, which makes the agent's model of the business editable rather than inferred. It is the configuration layer Autocapture will now feed.

  6. 3mo ago

    Scan and sort your library with new list view

    A sortable list view for the library is housekeeping for accounts with large document counts. It is useful, but it sits outside the agent-led direction.